ARE YOU OUR NEW COLLEAGUE?

Our business is about enabling users through technology. But first of all, it's about people.

#winningtogether

#peoplematter

Computacenter Belgium is looking for an IT SUPPORT ENGINEER

Life on the team

Are you passionate about IT and dealing with customers at all levels? Do you have basic hardware/software breakfix experience?

If so, then we would like to discuss your next career move!

We have an opportunity for an IT Support Engineer to join our dynamic Technical Resource Group team and work on site for one of our key customers in the South of Brussels.

What You'll Do

Providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up.

Some of the daily activities are:

• Onsite Support (troubleshoot + installation of material)
• IT Minute Support (Tech Bar)
• Meeting Room Support
• Preparing Workstations for newcomers
• Mobile device support (Configuration and delivery)
• Maintain and update of Documentation.
• Following up Leaver Processes and Hardware return of Leavers/End Of life
• Queue incident, Task and Request Management
• Asset management
• Local Stock Management
• End Of Lease management
• Presentation for new joiners and once a month remotely to all users
• 1st Line Network Troubleshooting (patching, switch checking,) + meeting with Network team based in other country

What You'll Need

The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills.

• Previous knowledge of Microsoft Applications
• Previous experience of supporting Mobile devices and hand-held devices
• Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information
• Previous experience working in a corporate IT environment is an asset
• Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers (VIP Support is a plus)
• Excellent time management and organisational skills
• Willing to take initiative and be hands-on
• Very good communication skills, both verbal and written in English and French.
• Very good work ethic (attitude, punctuality,)
• A valid driver's license B

What Can You Expect

We strongly believe in rewarding & recognizing people for their results & commitment.

Here's what you can expect working at Computacenter :

• An attractive salary package with extra benefits
• The very real opportunity to progress, develop and grow your career - up or sideways; we have excellent development opportunities through training, on-the-job projects, mentoring, etc.
• Working in a fun and vibrant 'one team' culture that thrives on putting the customer first & celebrating success - together
• The opportunity to work for a company that truly values people & listens

About Us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide.

Our motto is “Small enough to CARE, big enough to COPE”.

With around 200 colleagues in Belgium we are at a size that enables us to care for each other and our customers, whilst benefiting from being part of a large international business with global reach.

Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.

Most people who join us, stay with us. They are proud of our reputation and our values as we learn, earn and have fun. This is how we deliver great service to our customers, year after year.