Love your Mondays again! Join the Future of Connectivity with Metronet and Vexus! Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don't just build networks; we build communities. Recently, Metronet acquired Vexus, and effective January 1, 2025, all Metronet and Vexus associates will be combined into one organization: Metronet. The Vexus brand will remain during the transition. WORK LOCATION: The person in this position will sit in the Evansville, Indiana -or- Overland Park, Kansas office. ESSENTIAL JOB FUNCTIONS MAY INCLUDE: * Collaborate with the executive team to create an IT strategy that will meet or exceed business objectives * Create and maintain a department budget for hardware, software, wireless plans * Develop and deliver a hiring plan to onboard and develop associates in IT Support * Provide leadership and management of the Helpdesk to ensure the business software, hardware and offices get the support required * Create and maintain monthly reports tracking key performance indicates and operational metrics for the department * Act as the point of contact for the business regarding all hardware, software and office support requests * Create and deliver technical communications to the business in easily understood language * Develop and maintain Onboarding, Training and Offboarding activities are delivering to the business expectations * Manage resources across multiple states ensuring critical business offices are staffed with IT Support resources * Create and maintain vendor relationships including contracts and licensing agreements * Manage the contractor onboarding and offboarding process for the company * Oversee office and end user hardware and software including selection and implementation of new technology * Collaborate closely with Associate Resources, Cybersecurity and Legal departments * Create purchase requisitions and collaborate with the Procurement organization to ensure hardware and software needs are delivered in a timely manner * Identify and implement improvements to the IT Support onboarding and training processes JOB QUALIFICATIONS AND REQUIREMENTS: * Bachelor's degree or better in a related field or equivalent IT work experience preferred * 7+ years of experience in IT * 5+ years of management experience overseeing multiple teams preferred * Proven experience in strategic planning and development with a preference in IT * Familiar with managing multiple projects spanning different functional areas * Ability to direct research with IT Projects and products * Comfortable speaking to all levels of the business * Leadership experience * Telecommunication industry experience desirable * Good oral and written communication skills * Detail-oriented organizational skills * Dependability, adaptability, flexibility and creativity * Ability to understand complex issues * Professional attitude Join us and find out what it means to love your career! At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks-we're focused on enriching the lives of those we serve. We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders. Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere. Discover more with Metronet - a company where your success builds stronger communities, and your future is limitless. Metronet and Vexus Fiber is an Equal Opportunity Employer and a Veteran Friendly Employer. #LI-HLO