Located at Moraine Offices Full-Time (Monday-Friday 8am - 4:30pm, Weekend and Holiday On-Call Rotation) Position Summary: Responsible for front-line support of Information Technology, acting as central point for all IT customers and employees. Perform IT Operation tasks as required to support lab organization and clients. Responsibilities: * Provide on-site and remote IT support for Customer Interface Systems and internal users, including first and second-level helpdesk assistance. * Manage day-to-day system operations to prevent outages; assist with backups, restorations, and PC replacements. * Install, configure, and maintain system and PC hardware; coordinate hardware/software upgrades and imaging of new/replacement systems. * Support and maintain office automation hardware, peripheral devices (label and laser printers), and connectivity for clients (PSC, RRL, IOP). * Ensure system and data security across all levels; participate in disaster recovery planning and hardware contingency management. * Respond to support tickets via Service Manager, Track-It, and helpdesk calls; document all incidents, serial numbers, and asset tags. * Train clients on CompuNet applications (e.g., Atlas) in person or via WebEx; assist Sales in identifying connectivity solutions. * Maintain and audit inventory of all client and internal equipment; report discrepancies to the Compliance Officer. * Dispose of IT assets per company policy; ensure compliance with internal, departmental, and regulatory procedures. * Participate in a rotating on-call schedule to support systems including Quest, Sunquest, QLS, CoPath, SAM, Imaging/OnBase, and more. * Collaborate with CompuNet staff and managers for IT support, training, and project needs; assist with other duties as assigned to support departmental goals. Qualifications: * Associate's degree in IT or Computer Science preferred, with 5 years of related experience. * Proficient in PCs and Microsoft Office applications. * Required experience in installing, troubleshooting, and maintaining networked PCs. * Preferred experience with personal computer installation/maintenance and LAN TCP/IP. * Excellent written, verbal, and customer service skills. Physical and Safety Demands: * Potential exposure to electrical hazards during PC work, as well as biohazards and chemicals in lab environments. * Must meet vehicle insurance requirements and hold a valid Ohio driver's license. * Capable of lifting up to 25 pounds. * Adhere to all safety, ergonomic, and health policies, including proper PPE use in lab or biohazard areas. * Complete safety training and health evaluations promptly. * Anticipate safety hazards, act upon unsafe situations and promote safety awareness.