We are Lightsource bp - and we're on a mission to become a global leader in onshore renewables, anchored by our proven track record in solar development. For over a decade we've been actively working to diversify the way our world is powered with sustainable and responsible renewable power. We work to safely deliver affordable, reliable, large-scale onshore renewable and energy storage solutions to help the world decarbonize. Our growing business is constantly innovating and investing to help drive the energy transition. Our people and projects are focused on supporting long-term sustainable growth and energy security. Lightsource bp was fully acquired by bp in 2024. Summary The IT Support analyst is responsible for delivering end-to-end support in accordance with IT service level agreements (SLAs) by partnering with end-users and technology groups. Ensures all incidents are analysed, resolved, and reported back within applicable SLAs. This will involve working with their local and regional offices as well as Lightsource bp international offices. The successful candidate will work closely with the Group IT to provide a follow the sun service. Duties and Responsibilities * Provide first line helpdesk service, support and advice to users on hardware and software issues * Maintaining documentation of existing systems * Working to Standard Operating Procedures (SOP's) * Research, install and configure new equipment and software * Troubleshoots and resolves IT issues via phone, web, and in-person channels * Managing inventory of equipment, consumables and other supplies * Provide support and when necessary travel to different regionally based offices * Working closely with local and international end-users and the international IT teams * Other duties as assigned Knowledge * Familiarity with ITILv4 or related service delivery frameworks * Microsoft Office 365 * Network and Patching * Managing Printers * Mobile devices Mobile Device Management (MDM) * Remote/Virtual Conferencing Technologies * Windows Servers and Active Directory * Microsoft Intune and Autopilot Qualifications * Excellent written and verbal communication skills * Understanding of common operating systems (especially Windows) * Curiosity, a desire to solve technical problems * A desire to help people work more efficiently and effectively * 3 to 5 years in a service delivery / End User Computing role * 3 to 5 years of experience and demonstrated understanding and troubleshooting of common desktop applications (MS suite, mobile device OS as well as MDM platforms and features) Experience * Experience using help desk ticketing software * Experience with incident troubleshooting and escalation * Windows 11 Installation & Configuration * Management of Microsoft Office based products. * Office 365 Administration Preferred: * ITILv3 or v4 * Microsoft Intune & Autopilot * Azure Active Directory * Document Management Experience Personal qualities * Business acumen * Team Player * Strong customer service mind-set * Able to provide a high level of service to users * Flexible & "can do" attitude * Team player * Ability to prioritise * Good organisation and planning skills with a very high attention to detail * Able to communicate effectively with users and senior management We offer * Competitive compensation: Up to $98,000 annually plus a discretionary 10% annual bonus. * Health, dental, prescription, and vision care for US team members starts on your first day of employment. * Retention bonuses * 11 paid holidays * Four weeks of vacation and three weeks of sick leave annually. * 401(k) plan, with a 3% nonelective employer contribution. * Hybrid working environment * Monthly personal phone bill reimbursement of up to $100 and a monthly commuter benefit of up to $150/month. Why you'll want to work with us Our company is a place where you can be yourself and grow - a place where your ideas and opinions matter. Be you: We pride ourselves on being an inclusive community, where every individual is valued and treated with respect. Be responsible: Our culture is driven by our core values. From operating safely to ensuring our solar projects are responsible and promote biodiversity. Be recognized: Alongside a competitive salary, we offer a variety of benefits including annual bonus, retention bank, health insurance, pension, and other local benefits. Be inspired: Join an agile, international team working across 15 countries to power the future and positively impact people, communities, ecosystems and biodiversity across the world. Our core values: Lightsource bp truly cares about creating a sustainable future through safe, responsible and meaningful low-carbon energy projects. Our core values of Safety, Integrity, Respect, Sustainability and Drive are the guiding principles for everything we do. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to LSbp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.