About Pepper UK

Pepper Advantage is a global credit servicing business and is also investing in the development of a loan servicing platform and broader eco system with the aspiration to provide the modular elements of the platform to internal and third-party customers on a SaaS basis. We operate across the globe according to our principles of ‘can do’, ’balanced’ and ‘real’.

About the role

The Information Technology Support Administrator is responsible day to day maintenance of Windows desktop and laptop machines, user support, day to day user support and general

infrastructure maintenance. This will require the use of Jira Service Desk for ticket management and prioritization.

The Information Technology Support administrator reports to the Infrastructure Manager and supports hardware and software across the business using the Jira service desk application. Providing these services in an effective and efficient manner will ensure maximum access to and implementation of technology services and resources for all users within the environment.

Your responsibilities:

• Provide user desktop support, including laptop configuration, imaging, troubleshooting and software installations to all Pepper UK and PGS employees.
• Manage Windows Active Directory, O365 (Azure VDI), and Microsoft Windows 11 administration, ensuring effective user management.
• Configure and maintain printers, copiers, telephony/softphone systems, and software installations.
• Troubleshoot TCP/IP connectivity and anti-virus issues (Sophos), with a strong focus on security.
• Conduct general maintenance of user requirements, offer remote assistance to remote users, and communicate effectively at all levels, handling general maintenance and any reasonable duties requested by management.

Your skills:

• 3+ years of experience as IT Support administrator or similar;
• PC/Laptop hardware configuration and troubleshooting experience;
• Solid experience of Jira, Windows Active Directory, O365 (Azure VDI), Microsoft Windows 11 and Sophos;
• Strong English skills (written and verbal);
• Team player attitude, detail orientated and adaptive to a fast-paced environment.

Our benefits:

• Salary range: £31,500 per annum.
• Hybrid working model;
• Private medical insurance, life insurance and eye care;
• Salary Sacrifice Pension matched up to 8%;
• 25 days holiday per annum + bank holidays;
• EAP;
• Wellbeing and volunteering days;
• Payroll giving;
• Reward and Recognition program;
• Discounted RAC vehicle breakdown.

Pepper’s values and culture:

Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are ‘Can do’, ‘Balanced’ and ‘Real’.

Pepper’s values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper support the organization’s mission statement.

Pepper UK’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas.

Pepper Advantage is an equal opportunities employer.

Role Profiles are subject to change in line with business needs.

For more information on this role please email [email protected]