Job Details Job Location: CT Headquarters - SOUTH WINDSOR, CT Position Type: Full Time Education Level: 2 Year Degree Salary Range: Undisclosed Job Shift: 1st Shift Job Category: Information Technology Description Job Summary: We are seeking a proactive and detail-oriented IT Specialist to join our team. The ideal candidate will be responsible for providing first-level technical support, managing user accounts, hardware, and ensuring the smooth operation of various IT systems across multiple company sites. This role requires strong problem-solving skills, the ability to work independently or as part of a team, and a commitment to delivering excellent user support. Essential Duties and Responsibilities: * Administer and manage the RingCentral phone system. * Set up new users in the Epicor ERP system. * Provide first-level support through the IT ticketing system. * Procure and configure cell phones for new users. * Assist in the administration and support of Multi-Factor Authentication (MFA). * Provide user support for Office 365 applications, including but not limited to Outlook, Word, Excel, and PowerPoint. * Support Microsoft Teams for communication, meetings, and collaboration. * Assist remote users in accessing company systems and resources. * Assign portable hardware (e.g., laptops, tablets) as requested by users. * Create and maintain up-to-date IT process documentation. * Maintain and troubleshoot onsite printers and related equipment. * Provide IT support across multiple company locations. * Work independently and collaboratively with the IT team to resolve technical issues and manage day-to-day IT operations. * Other duties as assigned. Qualifications Qualifications: * Associate's degree from a college or university, or two years related experience and/or training; or equivalent combination of education and experience. * Proven experience in a similar IT Support or Technician role. * Familiarity with RingCentral, Epicor ERP, Microsoft 365 (Office Suites), and MFA systems. * Experience supporting Microsoft Teams in a business environment. * Strong organizational, communication, and time-management skills. * Effectively present information and respond to questions from individuals and/or groups of fellow employees. * Ability to work independently or as part of a team. * Ability to work under pressure in a calm and efficient manner, quickly adapting to change. * Experience supporting users across multiple locations, including remote users. * Strong written and verbal communication skills. Supervisory Responsibilities: This job has no supervisory responsibilities. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, and listen. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Compensation: Salary to commensurate with experience. Benefits: We offer an excellent benefits package, including medical, dental, vision, educational assistance, 401(k), life insurance, disability, vacation, holidays, personal/sick time, employee referral, product discounts, and more. Engineering Services and Products Company is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.