IT Service Management Reporting Analyst,Austin, TX,United States
IT Service Management Reporting Analyst
Job Description: A Service Management Reporting Analyst plays a crucial role in managing and analyzing data to support service management processes. Here’s a general overview of the job description
Responsibilities
Develop, create, and manage comprehensive reports and dashboards within the ServiceNow platform.
Utilize performance analytics to monitor and enhance the efficiency and effectiveness of ServiceNow processes.
Collaborate with stakeholders to gather requirements and translate them into actionable reports and insights.
Ensure data accuracy and integrity by performing regular data audits and validation.
Provide training and support to end-users on how to effectively use ServiceNow reporting tools.
Stay up-to-date with the latest ServiceNow features and best practices to continuously improve reporting capabilities.
Troubleshoot and resolve issues related to ServiceNow reports and performance analytics.
Qualifications
Minimum of 6 years of experience
Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience as a ServiceNow Reporting Analyst or similar role.
Strong proficiency in creating and managing reports within the ServiceNow platform.
Hands-on experience with ServiceNow Performance Analytics.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Detail-oriented with a focus on data accuracy and quality.