Our client is seeking an IT Service Desk Technician local to the DC-metro area. We are seeking candidates that are motivated, self-starters, work well autonomously as well as within a team. They must be skilled at problem solving with a customer-focused mindset. Candidates should be comfortable communicating with front line employees, empathetic and great, active listeners. Demonstrate knowledge with complex systems and processes while thriving in a fast-paced, evolving environment.

Core Duties and Responsibilities:

Job Description:

·Provide IT service desk and technical support to users

·Maintain in-house and remote computer systems, desktops, and peripherals. This includes installing, upgrading, and repairing all hardware and equipment while optimizing system performance.

·Troubleshoot problem areas accurately and provide end-user training where required.

·Evaluate and respond to service requests in a timely manner with a resolution.

·Perform analysis and diagnosis of routine PC problems for end-users.

·Recommend and implement solutions.

·Install, configure, test, maintain, and troubleshoot end-user workstation software/hardware, networked peripheral devices, and networking software/hardware products.

·Maintain an inventory of all IT assets including the history of hardware failure, repair, installation, and removal.

·Construct and test customized configurations based on different platforms and operating systems.

·Monitor and test PC performance and provide statistics and reports.

·Maintain communications with end-users to ensure systems meet our needs

·With guidance, perform periodic system maintenance

·Place vendor service calls to resolve hardware or software failures

·Coordinate with end-users and technical staff to maintain systems that use industry best practices to meet our goals, while maintaining the security of the data, system, and network.

·Produce metrics, project status reports, and operating status reports for management and team

members

·Perform and document routine problem analysis and resolution design for systems

·Support, communicate, and defend the values and culture of the organization

·Maintain and enforce network and information security in accordance with company policy

·Extended or after-hours support is required

·Occasional travel to other sites required <15%

Required Skills: ·

5+ years Service/Help Desk experience

·Problem-solving skills

·Account management using MS Active Directory/Azure

·Support of PC and Mac OS

·Support of MS Office Suite/O365/Google Suite

·Maintain accurate records using a ticket management system, i.e., ManageEngine, Zendesk, etc. ·Understanding of current principles and practices of IT support

·Familiarity of IT Service Desk functionality and maintenance procedures

·Experience with IT consulting or customer service

·Ability to work in a collaborative, cross-functional team environment

Preferred Skills:

·O365 Migration

·AP ENPS

Certifications:

CompTIA A+ o Azure AD o ITIL Foundations or above

The pay is $25/hr to 28/hr depending upon experience. This is also onsite 5 days a week.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.