ASRC Federal is seeking to identify IT Service Desk Specialist III in anticipation of upcoming work in San Antonio, TX. Offer is contingent upon contract award. Responsibilities * Serve as the primary point of contact for escalated support issues, ensuring timely resolution. * Develop and maintain documentation of systems, processes, and troubleshooting procedures. * Provide Tier 2 or Tier 3 support for IT infrastructure, including servers, storage, and networking equipment. * Troubleshoot and resolve complex hardware, software, and network issues. * Perform root cause analysis and implement long-term solutions to recurring problems. * Manage and maintain network infrastructure, including switches, routers, firewalls, and VPNs. * Monitor network performance and troubleshoot connectivity issues. * Implement and manage network security protocols, including firewalls, intrusion detection systems, and access control policies. * Support the configuration and management of network devices and ensure compliance with company policies and best practices. * Collaborate with cross-functional teams to plan and execute IT initiatives. * Provide technical input and expertise during the planning and implementation of IT projects. * Oversee the maintenance and administration of servers, including Windows and Linux systems. * Provide excellent customer service to internal stakeholders, ensuring their IT needs are met promptly and effectively. * Communicate complex technical information clearly to non-technical users. * Maintain a high level of customer satisfaction through efficient issue resolution and support. Requirements: * Bachelor's degree in information technology, Computer Science, or a related field. An additional four years of relevant experience may be considered in lieu of a degree. * 6+ years of experience in IT support * Must have one of the following certifications: Cisco Certified Network Associate (CCNA) Security, CompTIA Cybersecurity Analyst (CySA+), Certified Network Defender (CND), CompTIA Security+ CE, or Systems Security Certified Practitioner (SSCP) * Extensive experience with networking technologies and protocols (e.g., TCP/IP, DNS, DHCP, VPN). * Strong knowledge of server and storage infrastructure, including experience with virtualization platforms. * Proficiency in network administration, including the configuration and troubleshooting of switches, routers, and firewalls. * Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues. * Strong leadership and mentoring abilities, with experience leading a technical team. * Familiarity with ITIL processes and best practices. * Strong communication skills, both written and verbal. * Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.