About MEGT

At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!

Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.

The MEGT Difference

Benefits

We’re proud to be certified as a Great Place to Work and understand the importance of work life balance. Here are some of our meaningful benefits to support you and your career at MEGT:

• Flexible working arrangements
• Fully maintained company car
• 14 weeks paid parental leave
• Generous leave entitlements, including 3 paid Christmas close-down days
• Exclusive discounts on private health insurance (HCF, Bupa, Medibank)
• Corporate travel rates for personal use
• Option to buy or cash out annual leave
• Salary packaging available (non-PBI)
• Ongoing development with study support
• Employee Assistance Program (includes Nurse on Call)
• Retail and entertainment discounts
• Pro-rata long service leave after 7 years
  
  

The Opportunity

Located in our Parramatta office, this role reports to the IT Service Desk Manager. The Service Desk and Desktop Support Analyst will be primarily responsible for providing quality Level 1-3 (depending on experience) end user compute technical support and solutions to all levels of MEGT Staff and Management. This will include provisioning, support, maintenance, and decommissioning of end user devices and applications, while escalating to senior teams as required.  

IT Services are provided via phone, on site and utilising remote support technologies in an effort assist staff in both technical issues and requests to enable effective and productive use of IT systems.

It is expected that they will operate in a positive manner to promote self, the IT division, its staff and duties in the best way possible by utilising technical knowledge and common sense at all times when dealing with staff and vendors. The person in this role is also be expected to work closely with the IT Service Desk Manager to assist in co-ordination of rollouts, reporting and audits.

About You

You will be an ambitious, adaptable, and personable self-starter with a passion for IT and:

• Proven customer centric focus and interpersonal skills with the ability to effectively communicate and liaise with all levels of staff
• Knowledge of M365, Active Directory and Azure Active Directory, MS Exchange, RMM Tools (eg Desktop Central or Kaseya), iOS, basic Networking, network printing, Endpoint Manager, Intrusion Detection software, Antivirus software, and remote client VPN environments
• Proficiency in supporting Microsoft Office software applications (multiple versions), including some knowledge of SharePoint advantageous
• Ability to work with or create documentation where needed
• Strong problem solving and analytical skills, used to develop and implement effective solutions to problems
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Team player with strong organization and time management skills
• Proven ability to self-motivate, manage work priorities efficiently and exceed KPIs
• Commitment to continuous improvement and consistency
• Ability to translate technical language to lay audiences for a clear understanding
• Excellent oral, written, and interpersonal communication skills that are appropriate for various levels including management, staff, contractors, and vendors.
  
  

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will be required to undertake pre-employment checks which includes a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications.

The MEGT Commitment

At MEGT, people are at the heart of everything we do, and we believe that investing in our people drives our success.

Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We encourage applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups, to find their ME with MEGT. Learn more about our commitment here.

How To Apply

Ready to find your ME with MEGT? Click ‘Apply’ to submit your application.

If you need support with your application, would prefer to apply in another format, require assistance in applying or have questions about the role, please contact our Talent Acquisition Team at [email protected] or call 1300 634 863.