Role: IT Service Desk Analyst

Location: Dallas, TX 75201 – Onsite

Duration: 6+ Months

Rate: $30 - $35 per hour on W2

Responsibilities:

• Providing in-office support across the organization and being the first contact relationship with IT.
• Onboarding and offboarding employees with hardware and software needs.
• Providing IT training to new and existing employees.

Qualifications:

• 1-2 years of experience in a Helpdesk/Desktop support position.
• Knowledge of troubleshooting, repair, configuration, and deployment of Windows and Mac operating systems.
• Networking troubleshooting skills.
• Knowledge of ticketing systems and general support processes/procedures.
• Strong customer service experience.
• Strong verbal and written communication skills.