Skills:
ITIL, Service Management, Incident Management, Problem Management, Process Improvement, Project Management, Vendor Management, Risk Assessment,

Company Overview

EIL Global IT Solutions and Services Pvt Ltd, headquartered in Adelaide, Australia, is a renowned provider of IT services across the Asia Pacific and EMEA regions. With expertise in desktops, servers, networks, and data center technologies, EIL Global leads enterprises through digital transformation. Our comprehensive services span the entire IT Infrastructure spectrum, augmented by AIOPS, AI-driven Workforce Automation, and Blockchain solutions, supporting clients' evolving technological needs.

Job Overview

Join EIL Global as an IT Service Delivery Manager, a senior-level position based in Bangalore Urban, Chennai, or Cochin. This is a full-time role demanding 7 to 10 years of experience in IT service delivery. The candidate will oversee delivery processes, ensuring high-quality IT services are provided to our clients. The role emphasizes leadership in service management and requires expertise in incident and project management, along with vendor coordination.

Qualifications And Skills

• A minimum of 7 years of professional IT service management experience is required to be considered for this role.
• Must have strong skills in incident management, this includes minimizing impacts, planning strict adherence, and quick resolutions (Mandatory skill).
• Extensive project management experience is essential for developing and executing IT projects successfully (Mandatory skill).
• Proven expertise in vendor management is mandatory to ensure efficient service delivery and maintaining strong vendor relationships (Mandatory skill).
• ITIL certification is a prerequisite, providing a solid foundation in service management principles and improving service delivery cycles.
• Effective service management skills are required for deploying, monitoring, and advancing IT services to meet client demands efficiently.
• Problem management experience is required to reduce the impact of repeated issues with effective identification and solution strategies.
• Capability in process improvement, driving enhancements to service processes through innovative and evidence-based practices.
• A highly experienced in risk assessment, identifying potential challenges in project delivery and structuring mitigative action plans.
  
  

Roles And Responsibilities

• Lead the IT service delivery team to ensure high-quality service support and delivery to clients across regions.
• Manage incident resolution processes efficiently and collaborate on minimizing impact and retaining service continuity for clients.
• Coordinate and oversee various IT projects, ensuring alignment with client expectations, timelines, and budget requirements.
• Establish and maintain strong vendor relationships, monitor vendor performance, and ensure service commitments are met.
• Implement ITIL processes to standardize service delivery activities and promote continuous service improvements.
• Develop and implement problem management procedures to systematically address and resolve recurring IT issues.
• Identify opportunities for process improvements and lead initiatives to drive enhancements in IT service management practices.
• Conduct risk assessments for service initiatives, developing strategies to mitigate potential risks and align with business goals.