Company Overview

GiGa-Ops Global Solutions is a leading provider of innovative IT solutions aimed at enhancing business operations and efficiency. We are dedicated to delivering exceptional service and value to our clients, ensuring their technology infrastructure supports their strategic goals. At GiGa-Ops, we foster a culture of collaboration, creativity, and continuous improvement, where every team member is empowered to contribute ideas and grow within the organization.

Role Responsibilities

• Deliver ongoing projects related to the print environment.
• Perform remediation of issues/vulnerabilities in print-related apps; manage regular maintenance.
• Manage on-ground technical support resources (e.g., from Ricoh).
• Oversee delivery of updates, patches, and firmware upgrades.
• Support incident management with subject matter expertise.
• Oversee business continuity and disaster recovery (DR) exercises.
• Manage migration of printers to new environments.
• Continuously monitor the print environment to proactively detect and resolve issues.
• Collaborate with application teams to move print jobs out of apps when needed.
  

Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field.
• Minimum 5 years of experience in IT support, specifically with print applications.
• Proven experience in project management and delivery.
• Strong understanding of print management solutions and technologies.
• Excellent problem-solving and analytical skills.
• Ability to work collaboratively in a team-oriented environment.
• Strong verbal and written communication skills.
• Experience with network configuration and troubleshooting.
• Familiarity with customer service principles and practices.
• Proficient in documentation and training materials creation.
• Detail-oriented with a focus on quality and accuracy.
• Ability to manage multiple tasks and projects simultaneously.
• Willingness to travel occasionally or as needed for project implementation.
• Certifications related to IT or project management are a plus.
• Knowledge of industry trends and advancements in print technology.
  
  

Skills: print,network configuration,customer service,communication skills,analytical skills,technical support,management,project management,print applications,troubleshooting,team collaboration,customer service principles,problem-solving,application,projects,print management solutions,it support,technology,training materials creation,it,project delivery,documentation,print management,apps,ops