Job Title: IT Operations Specialist

Location: iPROMOTEu. Wayland MA

Department: Information Technology

Reports To: Director of IT

Employment Type: Full-Time

Job Summary:

We are seeking an experienced and detail-oriented IT Operations Specialist to join our IT team. The ideal candidate will have at least 5 years of experience administering Microsoft Office environments in medium-sized businesses across multiple locations. You will be responsible, as part of a team, for ensuring the stability, integrity, and efficient operation of IT systems, equipment, and support infrastructure, with a primary focus on Microsoft Office 365 and related technologies.

Key Responsibilities:

• Administer, configure, and maintain Microsoft Office 365 tenant, including Exchange Online, SharePoint, OneDrive, Teams, and security/compliance settings.
• Provide Tier 2/3 support for escalated service desk issues related to Microsoft Office products.
• Manage user accounts, access permissions, group policies, and licensing through Active Directory and Azure AD.
• Monitor system performance and availability, applying patches, updates, and configurations as needed.
• Develop and maintain documentation for systems, processes, and procedures.
• Collaborate with other IT team members to plan and implement IT projects and improvements.
• Ensure compliance with company IT policies, procedures, and security standards.
• Support end-user training and onboarding with a focus on Office 365 tools and best practices.
• Participate in disaster recovery and business continuity planning and testing.
  
  
  

Qualifications:

• Minimum of 5 years of IT operations experience in medium-sized company environments.
• Strong hands-on experience with Microsoft Office 365 administration.
• Proficiency in Active Directory, Azure AD, Exchange Online, SharePoint, OneDrive, and Teams.
• Familiarity with Microsoft Intune, endpoint management, and device compliance policies.
• Knowledge of networking concepts, Windows Server, and basic scripting (PowerShell preferred).
• Strong problem-solving skills and the ability to work independently or in a team.
• Excellent verbal and written communication skills.
  
  
  

Preferred Qualifications:

• Microsoft 365 Certified: Modern Desktop Administrator Associate or similar.
• Experience with hybrid environments (on-premise + cloud).
• Familiarity with ITIL or other IT service management frameworks.
  
  
  

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
  
  
  

This position requires four days per week in the office.