About CTM CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees and growing. At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals we work with the company's values in mind; Connect, Deliver and Evolve. About the Role The Global IT Operations Manager manages global operations in support of the regional business delivery. Implement architectures and procedures to ensure services delivery, their underlying infrastructure adhere to and supports the implementation of capacity and availability management. The Global IT Operation Manager documents and implements new standards and procedures, with appropriate support and training to all regional Service Management employees. Roles and Responsibilities Deliver expert knowledge and advice across the portfolio of services provided by SID Services Track performance against key measures and provide regular updates to all stakeholders. Align regional IT infrastructure with global standards and CTM business objectives. Oversee the maintenance and upgrade of cloud, IT systems, networks, and infrastructure. Ensure the security standards for IT systems and data is adhered to. Manage escalated service requests and incidents, ensuring timely resolution. Implement and follow ITIL best practices. Define and manage service level agreements (SLAs). Collaborate with other IT teams for incident management, root cause analysis, and long-term solutions to recurring issues. Continuously improve IT Operation processes. Lead global change management processes Skills & Experience Strong problem-solving and analytical skills. Effective communication skills, both written and verbal. Ability to manage multiple priorities and work under pressure. Technical proficiency in relevant IT infrastructure and service desk tools. Understanding of customer service principles and practices. Familiarity with service desk software and tools. Knowledge of project management methodologies. Experience in IT Operation Management, Senior Systems Engineering or a similar role. Experience with ITIL or similar IT service management frameworks. Experience in cloud platforms. Experience Identity Management, Networking, Server Management and Infrastructure Management Bachelor’s degree in information technology, Computer Science, related field or 5+ years of relevant industry experience. Why CTM? CTM offer a strong, established, and sustainable work environment which will support your career development and wellbeing. As a global organization CTM offers a range of employee benefits that you can access, including; Travel discounts Perkbox - Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefits Training and Development opportunities Annual Volunteer Day x2 Wellness/Chillout Days Blended work arrangements with hybrid WFH flexibility 2 Weeks extra leave - Purchase Leave CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people, community, and technological innovation. Acknowledgement of Country In the spirit of reconciliation, Corporate Travel Management acknowledges the Traditional Custodians of Country throughout Australia and their continued connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.