About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Job Description:

We are looking for a Junior IT Operations Engineer to join our Batch Operations team within Service Operations. The candidate will be responsible for day-to-day job monitoring, incident handling, and issue resolution across multiple platforms. This role requires hands-on experience with Control-M job scheduling and Remedy ticketing, as well as familiarity with Windows, Unix, AS400, and Mainframe environments.

Key Responsibilities:

Monitor and manage batch jobs using Control-M scheduler.

Handle and resolve incidents through the Remedy ITSM platform.

Escalate and coordinate with appropriate teams in case of batch failures or system issues.

Perform routine health checks across systems including Windows, Unix, AS400, and Mainframe platforms.

Ensure timely job execution and follow-up on job delays or failures.

Maintain operational logs and documentation as per compliance requirements.

Work in shifts and support 24x7 operational coverage if required.

Mandatory Skills:

Hands-on experience with Control-M job scheduling

Experience with Remedy or similar ticketing systems

Basic operational knowledge of Windows, Unix, AS400, and Mainframe environments

Good-to-Have Skills:

Understanding of batch processing in banking/financial systems

Familiarity with ITIL practices and incident/problem management

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.