What To Expect
Tesla has an opportunity for a hybrid IT Manufacturing and Factory Software support Tech at its Gigafactory New York location. If you are a technical expert in various areas, thrive under pressure, enjoy solving problems, love working your way through chaos, then this role is for you. The role is a unique opportunity on the front lines of Tesla manufacturing. We solve problems every day and interact with different technologies to support Tesla’s mission to accelerate the world’s transition to sustainable energy.

What You'll Do

Primary responsibility is to keep manufacturing lines running

Install, support, upgrade, replace, and remediate all IT hardware along manufacturing lines

Quickly respond to requests and incidents from our customers

Troubleshoot Hardware, Operating System and software issues

Troubleshoot Network issues from the client up to the switch and IDF

Interface with the various manufacturing groups to understand issues

Interpret how to solve long term needs within the framework of IT MFG and FSS standards

What You'll Bring

Minimum of 5 years’ experience within a desktop support or system admin role

Experience troubleshooting hardware issues and replacing hardware on Windows and Linux machines

Experience troubleshooting printings, barcode scanners, ip cameras, digital signage

Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems

Experience working with PLC, Ignition is a plus

Knowledge of SQL queries and Splunk queries is a plus

Linux support experience a plus

Must be available for swing shift, weekends, and on-call support

Network hardware support experience a plus

Strong knowledge of Windows OS and Microsoft enterprise environments

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Expected Compensation

IT Manufacturing Support Technician II - $21.76 - $32.64/hour

IT Manufacturing Support Technician III - $25.16 - $37.74/hour

IT Manufacturing Support Technician IV - $29.58 - $44.37/hour

+ cash and stock awards + benefits for all levels

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.