Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities IBM is searching for an IT Infrastructure Support Manager to perform the following: * Support the Project Manager and Deputy Project Manager in executing the US Department of State Refugee Processing Center (RPC) project. * Maintains a strategic enterprise partner relationship with the RPC leadership. * Apprises the RPC leadership of all significant IT operations and application development issues in a timely manner. * Oversee and manage the IT Infrastructure team ensuring optimal performance and delivery. This includes training, mentoring, and leading the team, managing workloads and allocating resources effectively. * Ensure the stability, integrity, and efficient operation of the information systems and design infrastructure architecture that supports core organizational functions. * Manage and maintain both on-premises and cloud-based IT infrastructure, including servers, storage, network, and related technology tools. * Work to support operational excellence and institute an IT systems management framework across a multi-disciplinary team. * Provide guidance to technical staff and be responsible for the development of project plans, schedules, and spend plans for technical related activities. * Work with technical staff to develop operational efficiencies through automation, continuous improvement, and keeping pace with current technology trends. * Develop and implement IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. * Collaborate with the information security team to ensure that infrastructure security controls are implemented and effective. * Coordinate and manage infrastructure related projects, ensuring effective communication, stakeholder management, and successful project delivery. * Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities. * Attends customer meetings and serves as primary client liaison for technical based solutions. * Interacts with vendors, other agencies, and other client staff on behalf of the client. * Maintains current knowledge of relevant technology as assigned. * Participates in special projects as required. This position is hybrid and requires working three days a week at the client site in Rosslyn, VA Eligible candidates must posses and be able to maintain an active DoD Secret Clearance Required education Bachelor's Degree Required technical and professional expertise * Professional certification (PMP) or ITIL Expert is required * Certification in Cloud technology focus on AWS is preferred * Minimum of twelve (12) years of professional experience supporting, managing, and configuring enterprise-wide complex IT projects, hands-on experience with hybrid environments (on-premises and cloud platform) and a minimum of three (3) years supervisory experience managing large diverse project teams including hiring, training, evaluating performance, and dealing with performance issues * 10+ years of experience in the IT infrastructure services or development field * 5+ years of experience leading IT teams of 3 or more individuals * 2-5 years of experience in a cloud environment (AWS, Azure, and private cloud) * Ability to lead projects and teams using the Scrum/Agile framework Preferred technical and professional experience * Experience at Department of State * Experience in Refugee Management ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: * Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being * Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs * Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law * Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals * Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. US Citizenship Required.