IT Infrastructure & Support Manager - Amsterdam

Do you want to lead IT Support teams, Microsoft Azure & 365 environments across multiple European locations?

This role is a hands-on, results driven position where you contribute to optimal team performance through tracking KPIs and driving standards throughout the team.

You will be collaborating with IT teams, business units and external partners as a senior IT specialist, unifying Microsoft environments into a stable enterprise setup.

You will be reporting directly to the Group IT Director, showcasing proactive building in a fast-growing and evolving IT environment.

Responsibilities

• Your role includes managing, designing and administrating Microsoft Azure & 365 environments.
• You will be leading and developing the IT Support desk across multiple European countries, including migrations from on-site systems to the cloud.
• This position involves overseeing external IT suppliers and ensuring high-quality service delivery, establishing IT policies and documentation.
• You will be able to collaborate with compliance teams on regulatory requirements, as well as defining and tracking KPIs; managing incident change and project workflows.

Required Skills & Experience

• Strong expertise in Microsoft Azure, 365, Intune, MS Project, Visio, Security, Topdesk.
• Proven leadership in managing IT Support Desk operations
• Experience in IT project management and complex system migrations
• Skilled in troubleshooting, performance optimization, and KPI tracking.