Pacific Office Automation is the largest independently owned document imaging and technology dealers in the nation Since 1976 we have grown to over thirty branches located in ten western states OR WA CA AZ NM NV UT ID CO & TX With over 40 years of success in office equipment and technology salesservice our growth and reputation have afforded us great relationships with top manufacturers such as Canon Sharp Konica Minolta HP Ricoh Lexmark and many more At Pacific Office Automation you will find an amazing technology company full of growth opportunities great benefits and passionate coworkers who aim to help you succeed Among our company goals we aim to be a long term employer That means providing employees with the training and certification they need to keep up with the fast changing technology of our office machines devices and software At POA we believe that all voices can and should be heard regardless of seniority or tenure Position We are seeking an IT Field Desktop Connectivity Technician to join our field services team at our office in Pleasanton CA If you are a problem solver who is detail oriented and capable of multi tasking we want to talk to you We are looking for experienced technicians but are willing to train the right person for entry level roles too Essential Job Duties Troubleshoot and diagnose our customers network connectivity with devices such as desktops laptops servers firewalls switches and wireless access pointsCommunicate with customers via phone email etc to gather information for troubleshootingWork closely with sales representatives customers and remote technicians to resolve network related problemsBe a part of a fun growing and dynamic department and culture focused on providing the highest level of customer successQualifications Some computer knowledge mixed with a willingness and capability to learnNatural problem solving ability combined with a passion for fantastic customer serviceExcellent written and oral communication skillsAbility to work in a fast paced environmentAssociates degree preferred but not requiredVOIP technology experience a plusKnowledge of networking protocols and concepts VPN Routing Ports TCPIP Network analysis tools preferredNetwork A Microsoft MD 100 Microsoft MD 101 Certifications are a plusKnowledge or hands on experience providing technical support to users using Windows 10 and server versions MAC OS and other mainstream applications preferredBenefits 22 30 an hour DOEAdvancement and growth into leadership rolesTeam player environmentMedicalDentalVisionLife insurance plansMatched 401kPTO Vacation Sick LeaveFSAHSA Programs Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer All qualified applicants will receive consideration for employment without regard to race color national origin ancestry gender sexual orientation gender expression or identity age religion veteran status or any other characteristic protected by law We celebrate our employees differences because we know that diversity makes us stronger LI Onsite