About

We are recruiting for an IT Engineer on contract to work for a leading Government organsisation based in Wolverhampton.

Essentials – Must have SC clearance / or be able to gain this, UK National with a UK passport, Must join the OOH rota and standby, must have a full clean driving licence -

• 2 year+ experience in a PC field service environment or PC field Workshop environment
• Hardware – Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Accredited or willing to go through HP & Dell – Desktop and Laptop training
  
  

Summary of responsibilities – detailed JD provided

• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
• Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
• Effective Management of disposals that go through their Hub as per contract
• Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract
• Locker replenishments where appropriate as per contract
• Highlight potential issues with service/potential service improvements to their Team Leader
• Follow any agreed processes and procedures either from the Authority (site regulations etc)
  
  

Nice-to-have skills

• Support
• Asset Management
• Wolverhampton, England
  
  

Work experience

• Hardware
• Database Administrator
• Systems Administrator
  
  

Languages

• English