Job Description: Required Skills & Experience: Bachelor's degree in Information Systems, Computer Science, or related field. 5+ IT professional experience and performed Daily IT Operations previously (L1 and L2 support) Strong Knowledge in UNIX Shell scripting, Web Services, PL/SQL, AWS Fundamentals and DevOps tools - Jenkins, Git, Docker, Ansible and Kubectl Good expertise in using Splunk log indexing and creating metrics dashboard using tools like Splunk or Grafana or Power-BI Good understanding of Incident, Request, and change management process using Jira and/or ServiceNow, Experience in automation of repetitive application tasks using custom scripting or development. Good analytical ability, problem solving and debugging skills Responsibilities: Conduct thorough review of Application architecture and capabilities of all IT software based on documentation provided by Technical Leads Coordinate with multiple teams to execute Business continuity and IT resiliency plans for different software Ensure high quality documentation, which may include -Business Requirements -Design Documents -User Manuals -Testing deliverables (Test Strategy/Plans/Test Cases) -Online documentation such as help files, user manuals Provide support/resolution to user requests and incidents through ticket management system as per the SLAs defined Monitor all alerts, provide resolutions, and escalate the issues as per the process defined. Coordinate with various stakeholders and prioritize issues as per Business need, assist in efficient resolution of all production processes and conduct RCA. Perform Administration activities as documented - User access controls, on-boarding new projects, create/update privileges, create/update Configurations, Deployments, etc. Perform Application maintenance activities - Start/Stop/Restart application, archiving , OS patching, etc. Perform Application installation, Configuration, and upgrade activities Develop automation scripts using Python or JavaScript with deployment orchestration using Ansible playbooks or Chef recipes to reduce Toil of manual repetitive operations Work during US Pacific time-zone and be available to participate in meetings between 8am PT to 8pm PT to interact with global IT Teams. Comments for Suppliers: 4/22: Hybrid work location, candidate should be in Local San Diego, CA if needed to come to office.