Overview Iovance is seeking a skilled and experienced Endpoint Engineering Specialist to ensure that our internal Engineering efforts help our End user have the best solutions. This person will be responsible for managing and supporting end point devices, identity management systems and collaboration tools. This role ensures a seamless and secure end-user experience by administering and optimizing technologies like Microsoft, Okta, end point management and collaboration platforms. The ideal candidate will have a strong understanding of identity and access management (IAM), device management, and enterprise productivity solutions. This person will also ensure that executives have state-of-the-art, always-on, always-working IT solutions. Essential Functions and Responsibilities End Point Management: * Configure, deploy, and manage laptops (i.e., Windows) and mobile devices (i.e., iOS, Android)) using tools like Microsoft Intune. * Develop, thoroughly test and maintain endpoint images, software deployments, and patch management processes * Troubleshoot and resolve hardware, software and connectivity escalated issues * Collaborate with security teams to ensure endpoint compliance and implement security best practices. Identity Management: * Administer and manage identity and access management platforms, primarily using Okta for SSO, MFA, and lifecycle management. * Ensure accurate user provisioning, deprovisioning and role-based access control. * Monitor identity systems for anomalies and address security incidents in collaboration with the security operations team * Implement identity and other workflows solutions Office 365 and Collaboration Management: * Administer and support Microsoft 365 applications (exchange online, teams, OneDrive, SharePoint) to ensure productivity * Provide technical expertise in resolving escalated issues related to email, collaboration tools, and cloud services * Manage access permissions and application integrations within Microsoft 365 * Support end users with advanced troubleshooting and issue resolution for productivity tools General Responsibilities: * Develop and maintain technical documentation, including knowledge base articles and SOPs * Collaborate cross-functionality with IT, Security and Application teams on IT projects * Evaluate and recommend emerging technologies to improve end user experience * Share and help to implement continuous improvement ideas System & Software Updates: * Collaborate with the desk side team to ensure that all devices and systems are up to date with the latest security patches, software updates, firmware, and best practices. * Must adhere to Iovance Biotherapeutics' core values, policies, procedures, and business ethics. * Perform miscellaneous duties as assigned. Required Education, Skills, and Knowledge * Bachelor's degree in information technology, related field or equivalent of years of experience * Minimum of 5 years of experience in Endpoint Management, with a strong focus on Endpoint Management, O365 Administration, Intune, Device Management, and IT asset management. * In-depth knowledge and hands-on experience with MS Windows, IOS, Microsoft O365 (Exchange, Teams, SharePoint, OneDrive), Microsoft Intune, and mobile device management (MDM), OKTA and Entra ID * Strong analytical skills for diagnosing, troubleshooting, and resolving complex technical issues across hardware, software, and network systems. * Adept in managing Workload /tickets and providing updates to customers * Experience with PowerShell, Bash, or similar scripting languages and automating deployments * Relevant certifications such as Microsoft Certified: Modern Desktop Administrator, Microsoft Certified: Security, Compliance, and Identity Fundamentals, or other related certifications are a plus. Preferred Education, Skills, and Knowledge * Okta certified Administrator * ITIL foundations * Demonstrated knowledge in both wired and wireless network technologies * Demonstrating excellent written, verbal and phone communications skills * Knowledge of emerging technologies (latest and greatest hardware/software) * Experience working with and supporting an executive client group * Advanced troubleshooting and issue resolution skills. * Excellent communication, customer service, and interpersonal skills. * Ability to work independently and manage multiple priorities in a fast-paced environment. * Willing to work overtime and weekends when needed * Ability to make independent judgment calls to resolve urgent and critical matters * Can-do attitude, defaulting to "yes, we will figure out a way" * Ability to proactively test for possible failure scenarios and consider edge cases The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made upon request to enable individuals to perform essential functions. Please contact Human Resources to request an accommodation. Physical Demands and Activities Required * Must be able to remain in a stationary position standing or sitting for prolonged periods of time. * Must be able to move about inside an office and exert up to 10 pounds of force occasionally or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. * Must have visual acuity to perform activities such as: preparing and analyzing data and figures, viewing a computer screen, and extensive reading. * This position requires repetitive motion, substantial movements (motions) of the wrist, hands, and/or fingers. * Must be able to communicate with others to exchange information. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Work Environment This job works in a professional office environment and a manufacturing lab setting. Potential exposure to latex, bleach, loud noise, lab equipment hazards, strong odors, and chemical/biochemical is possible. Requires operating standard office equipment and keyboards. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Iovance is committed to cultivating and offering a diverse and inclusive work environment. As an equal-opportunity employer, our employees and applicants will be considered without regard to an individual's race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. If you need assistance or accommodation to apply to one of our opportunities, please contact [email protected]. By voluntarily providing information and clicking "Submit Application", you explicitly consent to the collection and use of your personal information for the purposes described above and in our Candidate Privacy Notice. #LI-onsite