Job Title: IT Customer Relationship Manager

Location - Richmond, VA (Hybrid)

Job Type- Contract(W2)

Job Description

•        Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.

•        Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.

•        Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.

•        Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.

•        Responsible for building and maintaining relationships with assigned business partners.

•        Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.

•        Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.

•        Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.

•        Managing escalations related to technology procurements, projects and service delivery requests.

•        Identifying, championing, and communicating customer needs.

•        Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.

Required Skills

•        Bachelor’s degree or six (6) years or more of related experience in a role within Information Technology.               Required 6 yrs

•        Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements) Required 5 yrs

•        Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. Required 5 yrs

•        Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations. Required 10 yrs

•        Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. Required 10 yrs

•        Ability to connect strategy to execution; Strategic thinker. Required 10 yrs

•        Experience in Product Line planning, development and management. Required 10 yrs

•        BRMP Certification

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Thanks & Regards,

Rishu Kumar

Team Lead - Recruitment

Aminds Inc

E:[email protected]

P:(703)665 3893

L:https://www.linkedin.com/in/rishu-singh-4a5298236/

W:www.amindsinc.com | https://www.linkedin.com/company/aminds-inc