Summary: IT Professional in training, must be able to learn and perform basic delegated tasks. Essential Duties and Responsibilities (For CTG Division Assigned): * Receives requests for IT support on applications, hardware, peripherals, and data by phone, email, support portal, and in person, and carefully documents requests and tracks progress through resolution * Assist with IT Department Documentation and Standards * Resolves issues by directly interacting with end users, applications, and business systems or thru remote management tools. * Assist with IT Departmental Organizational Processes * Performs administrative functions and upgrades within application systems to adapt to current business needs and avoid disruption of business processes. * Develops strong understanding of IT applications and business departmental needs. * Other Duties as Directed by IT Manager. Supervisory Responsibilities: None Qualifications/Skills: * Microsoft Office Suites * Windows Operating Systems * Working knowledge of Desktops and Laptops (Hardware and Software) Education and/or Experience: High School Diploma, and/or equivalent, plus full-time enrollment status in an accredited college in field of study for position. Language Skills: Communicate verbally and/or in writing with other employees, other departments, and supervision as to work in progress, problems and/or job completion. Mathematical Skills: Be able to add, subtract, multiply and divide basic numbers. Reasoning Ability: Be able to identify work process problems and possible solutions. Certificates/Licenses/Registrations: NA Physical Demands: Must be able to adjust visual focus. May be required to reach, stoop and/or bend on an as needed basis. Must be able to climb stairs, as necessary. Must be able to lift and move as much as 50 lbs. of equipment between floors. Work Environment: Traditional office atmosphere. Temperature standard. May need to go into manufacturing environment on an as needed basis.