Job Description

HealthPartners is hiring an IT Business Analyst to support technical solutions for our Marketing and Sales Systems. In this key role, the analyst bridges the gap between business needs and technical execution — translating requirements, prioritizing IT efforts, and ensuring all approvals and documentation are in place for smooth and effective change management.

The business analyst will report to the Manager of HealthPlan Systems and will become part of a dynamic team of five, which includes fellow business analysts and quality assurance partners.

Required Qualifications

• Bachelor's degree in Computer Science, Business Administration or Management Information Systems or 4+ years of IT experience
• Three (3) years of business analyst experience
• Strong critical thinking skills to effectively analyze and resolve problems.
• Ability to effectively establish and maintain working relationships with peers and business partners.
• Excellent written and oral communication skills with both technical and non-technical audiences
• Adaptable and open-minded when managing high degrees of change.
• Proficient in modern technology and terminology
  
  

Preferred Qualifications

• Experience working with Marketing or Sales technology systems (e.g., CRM, CMS, digital campaign tools)
• Understanding of sales pipelines, renewal processes, or lead generation workflows
• Understanding of healthcare industry workflows including:
• Insurance enrollment and renewal cycles
• Regulatory and compliance timeline considerations
  

Hours/Location:

• M-F; Days
• This position is primarily remote, with occasional on-site requirements.
  
  

Responsibilities

• Serves as a liaison between business partners and application development team members to analyze, document and validate requirements.
• Interprets and documents business partner needs into functional requirements.
• Develops technical specifications and organizational processes aligned with defined project goals.
• Reviews application issues and challenges, informing IT's business partners of status and expected resolutions.
• Tracks and manages new application requests, change requests, and open issues for supported business processes.
• Ensures that the appropriate approvals and documentation for change control and problem management are retained.
• Documents business process flows and data flows.
• Creates and executes test plans for small to mid-sized system changes; assists business partners with test creation, execution, and reporting.
• Performs additional duties as required to support team and business needs.
  
  

About Us

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed To Support Your Total Health

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.