Job Purpose/Summary

Help businesses implement technology solutions by determining the requirements of a project or program, communicating them clearly to all stakeholders, facilitators, and partners, and providing support throughout the System Development Life Cycle.

Responsibilities

Clearly communicates these user stories and business requirements document to all stakeholders, facilitators, and partners and provides support all throughout the System Development Life Cycle.

Business Requirements Analysis

• Liaise with relevant users on the scope & requirements that can be grouped into features for ballpark estimation during the Demand Categorization Process
• Lead requirement gathering analysis process and engage with business users, solution architects, and delivery team to document, review and edit business requirements (BRS) for IT Solutions.
• Prioritize and maintain the “Requirements Clarification Log” and “Traceability Matrix” for complex projects.
• Liaise with relevant users on the UAT plans and test case preparation.
• Conduct system test results verification, and sampling review prior to releasing the system for UAT
• Act as the IT coordinator to lead the users in the execution of user acceptance tests and deployment/implementation activities
• Facilitate the communication between IT, testers, and business stakeholders to ensure all have a clear and complete understanding of the requirements
• Provide support and coordination between IT, vendor or supplier and business representatives throughout the system development life cycle
  
  

Quality Assurance

• Ensure compliance with all governance activities during business requirements, QA, and Post Implementation stages
  
  

Service Reliability

• Facilitate post-implementation verification testing to ensure that changes or new systems are implemented to production per requirements
• Collate feedback on system bugs and performance issues and submit them to IT for resolution
• Monitor implemented systems and identify areas for improvement
  
  

Change and Issues Management

• Effective management of change requests and issues raised during the project build to ensure solutions are delivered on time, within budget and according to agreed quality standards