Key Responsibilities:

• Provide technical support and troubleshooting for third-party SaaS applications used across the company (e.g. Zoom, HubSpot, Microsoft 365, DOMO).
• Serve as a liaison between business users and vendors to resolve issues or escalate as needed.
• Configure, test, and deploy new third-party applications in line with business needs.
• Lead or support integration projects between new applications and core systems like SAP S/4HANA.
• Collaborate with internal stakeholders to understand workflow requirements and ensure seamless system interoperability.
• Maintain documentation for systems configuration, integration points, and support procedures.

Qualifications:

• Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience).
• 2+ years of experience in application support, systems analysis, or IT integration roles.
• Experience supporting SaaS tools like Office 365, Zoom, Slack, Hive, or similar.
• Familiarity with ERP systems, preferably SAP S/4HANA.

Knowledge, Skills and Abilities Required:

• Highly organized
• Detailed oriented
• Team player
• Able to prioritize a heavy workload.
• Analytical problem-solving skills
• Willingness to learn and contribute whenever help is needed.
• Excellent communication skills
• Established project management skills.

Preferred Qualifications:

• Experience integrating SaaS platforms with ERP or other enterprise systems is a plus.
• Understanding of APIs, webhooks, or middleware tools (e.g., Dell Boomi, MuleSoft, or SAP PI/PO).
• Experience with e-commerce platforms like Shopify, BigCommerce.