Castle Biosciences Earns a Top Workplaces USA Award for the Fourth Consecutive Year!

You won't find a work culture and benefits package like ours every day. Come join our team and a group of colleagues who love working at Castle!

Castle Biosciences Inc. is growing, and we are looking to hire a full-time IT, Application Support Analyst, working from the office in our Phoenix, AZ location, with a start date before June 19, 2025.

We are in search of someone who strives for excellence in their work with a positive, can-do attitude! If this sounds like the right opportunity for you in the essential biotech field, consider applying today! Learn more at www.CastleBiosciences.com

EXCEPTIONAL BENEFIT PACKAGE

Excellent Annual Salary + Achievable Annual Bonus Potential of 20% of Salary + 20 accrued PTO Days annually + 10 Paid Holidays

401K with a 100% Company match of up to 6% of your allowable Contribution, and No Waiting Period

3 health care plan options, with very low premium cost + Company HSA Contribution with HDHP option + Company Stock Grant Upon Hire

A DAY IN THE LIFE OF AN IT, Application Support Analyst,

As an Application Support Analyst, you will be an integral part of our IT department, focusing on triaging and responding to internal stakeholders across various departments to support our core business functions. You will work within a small team, taking on responsibilities such as: providing first-line support for users, escalating and triaging issues (level 1) as necessary, and assisting users with production support by resolving data issues, knowledge gaps, and process gaps. Additionally, you will escalate higher-level tickets to the appropriate IT teams, document root causes and actions taken to resolve issues, manage ticket priorities, meet SLAs, and communicate status and resolutions effectively with end users. Your role will also involve acquiring, analyzing, and monitoring logs to perform root cause analysis, identifying and updating documentation for outdated processes, maintaining a self-help knowledge base, identifying and reproducing bugs for new work items, and creating and documenting ticket resolution processes for ongoing defects.

Education/Experience

Minimum Requirements

• Bachelor's degree in information technology, Computer Science, OR 4 years relevant experience
• Basic SQL experience and understanding of relational database concepts.
• Experience writing Knowledge Bases and End User Guides
• Excellent business communication and customer service skills
• Knowledge of databases, IT systems, and IT troubleshooting
• Strong Analytical skills and problem-solving abilities to solve complex issues.
• Understanding of programming basics
• Actively displays behaviors that support the mission, vision, and values of Castle Biosciences.
• Please see the attached job description for additional roles, responsibilities, and requirements.
  
  

SCHEDULE/TRAVEL

• Monday - Friday, 5 days a week in office, full-time exempt position, working from our Phoenix, AZ office.
  
  

READY TO JOIN OUR BIOTECH TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that this would be the right position for you, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

About Castle Biosciences Inc.

At Castle, it all comes down to people. After all, disease doesn't just happen - it happens to people. We believe that disease management and treatment decisions can be better informed through a person's unique biology, which is revealed through the scientific rigor of our innovative, laboratory-developed tests. We are committed to empowering healthcare providers and patients with the goal of improved outcomes.

Every employee at Castle has an impact on patient care, and we work to ensure that everyone finds their work to be both challenging and rewarding. We behave with integrity and treat our colleagues with respect and kindness. Our culture fosters an environment of trust, transparency, and collaboration. We prioritize and encourage internal growth and professional development.

If you are interested in making a difference in the lives of patients while doing something that inspires you, Castle may be the right place for you. Castle Biosciences was ranked #188 by the Financial Times in 2023 as one of Americas' Fastest-Growing Companies.

Castle Biosciences is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected].

This email was created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

• No third-party recruiters, please
  
  

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