Primary Purpose of the Organization: The mission of Information Technology & Telecommunication Services is to explore, implement, and support the use of technology to achieve the University's academic and administrative objectives, as stated in the University's strategic plan. Primary Purpose of the Position: The Learning Technologies Support Specialist II is a key member of the Learning Technologies and Engagement Services Team. This position provides daily support to students, faculty, and staff with using and resolving technical issues with supported learning technologies and applications used for teaching and learning. Brief Summary of Duties: * Provide direct support to clients to resolve technical issues regarding learning technologies and applications used for teaching and learning. * Deliver group training and one-on-one consultations, focusing on best practices and proficient use of learning technologies and associated applications. * Stay up-to-date with innovative trends and industry best practices in learning technologies, actively sharing insights to enhance and evolve our support services continually. * Other Duties Assigned. Minimum Education and Experience Requirements: * A master's degree in computer science, computer engineering, mathematics, engineering, or a related field, along with one to two years of experience in the field of information technology, * OR a bachelor's degree and two to four years of experience in information technology, * OR an equivalent combination of education and experience. Experience supporting enterprise learning technologies (i.e., Canvas, Respondus, Lockdown Browser, etc.) OR similar software applications. Preferred Qualifications: * Bachelor's degree and 2-4 years of experience in the field of Information Technolgy (IT). * Experience supporting enterprise learning technologies (i.e., Canvas, Respondus Lockdown Browser, etc.) or similar applications . * Experience planning and facilitating technical training sessions.