Description

This position is responsible for implementation of new technologies and upgrades as well as daily end-user support and troubleshooting for employees.

Essential Functions

• Able to respond in timely fashion to end-user needs and concerns relating to computer business applications and general systems issues.
• First line support for all software and hardware needs
• Identifies diagnosis, and resolves technical problems, problem escalation and solution tracking.
• Utilizes interpersonal and communication skills as an IS professional to train, instruct and educate employees on IS related topics.
• Handles multiple project responsibilities simultaneously, to prioritize work and resolve technical emergencies as they may occur.

Requirements

• 1 year of IT helpdesk technical experience is preferred
• Bachelor's Degree in computer sciences or a related field.

Company

We are a wholesale & binding intermediary specializing in highly effective solutions for retail agents & brokers. Our reach is nationwide. Drawing on over 40 years of proven experience, we make it easy to address even the most complex needs. From basic requests to the toughest client challenges, our approach is simple – we collaborate with our retail clients to source and obtain the best solutions.

Our team of experts have significant experience handling a wide range of comprehensive coverage solutions, from Property, Casualty, Flood, Professional & Management Liability, Cyber, A&E, Pollution, Product Recall to Workers’ Compensation and more.

Our industry expertise is equally impressive, ranging from Construction, Healthcare, Manufacturing, Environmental, Cyber Security, Hospitality, Public Entity, Real Estate, Habitational to Cannabis.