Responsibilities :
• Responding to Trouble Tickets and Network Alarms, and rectifying faults, escalating according to internal fault management procedures.
• Monitoring various elements of the network by multiple Network Management Systems.
• Liaising with Tier 2 staff and other departments to resolve major problems.
• Assisting and supporting in planned outages, network hazards and permits to work.
• Maintaining fault restoration times.
• Maintaining accurate fault ticket notes.
• Work with technology vendors and third party service providers, e.g., Cisco, Juniper, Alcatel, Huawei, Ciena as required to understand incidents and problems.
• Configuration and provisioning builds for new services
• Incident management.
• We are all responsible for taking reasonable care of our own safety and wellbeing at work, and to avoid adversely affecting the safety and wellbeing of another person at work.
• Always be on the lookout to improve the way we work, and speak up with suggestions for a better way, with the aim of exceeding our customers’ expectations.
• Plan your work and be ready to take advantage of the opportunities and risks that come with our ever-changing industry.
• Protect the brand, reputation and profitability by maintaining the confidentiality, integrity and availability of its information assets and information systems.
• Be familiar with policies and procedures, as well as completing any associated training, as communicated or made available on the intranet and our learning systems.
Knowledge & Experience :
• Tertiary qualifications in IT, Telecommunications or related engineering discipline. • CCNA essential and CCNP, highly regarded.
• 2-5 years telco experience is desirable, ideally in technical involvement, including network management, equipment configuration and fault resolution processes.
• Good general IP technology knowledge with router, switch, network and IP protocol (BGP, OSPF, EIGRP, RIPv1 and v2). • Understanding of IP/MPLS VPNs.
• Ability to work effectively in a team and independently.
• Capability to use Visio, MS Office tools MS Office products.
• Excellent written and verbal communication skills.
• Ability to multi-task and work under pressure.
• Strong organizational, analytical and problem-solving skills.
• Ability to develop & maintain strong interpersonal working relationships.
• Thoroughness and a strong attention to detail.
• Must be able to conceptualize systems that comprise of people, process and/or technologies and consider the broader integration perspectives.