Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications servicesand applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, youll stay empowered to do your best work by creating astounding possibilities for local communities and beyond. Where you will work:This position is based out of the Astound Broadband's Garberville, CA office and would be an in office/field role. A Day in the Life of the Broadband Technician Lead:Residential and Commercial install, service/repair, and disconnects* (data, video, phone) on customer premisesAssist supervisors and technicians with escalations and specialized work ordersEnsure/record correct RF and signal levels within specificationsCommunication with leadership and dispatch as neededCustomer educationOperate company vehicle in safe and responsible mannerParticipation in a 24/7 on-call rotationOther duties as assigned What You Bring to the Table:2+ years experience as a Technician in the Telecommunications industry (6+ months satisfactory metrics with Hybrid Fiber- Coaxial (HFC) network experience preferred)Proficiency in problem-solving, time management, and basic computer skillsExperience with power tools, reading and interpreting NIMS and AutoCAD mapsMust possess a working knowledge of phone/IP networks and POS systems, and ability to effectively communicate the differentiation Strong customer service skillsStrong verbal and written communication skillsAbility to work effectively, both independently and as part of a teamMust possess a valid driver's license with a satisfactory driving record compliant with the company policy Education & Certifications:High school diploma or equivalentWe're Proud to Offer a Comprehensive Benefits Package Including:401k retirement plan, with employer matchInsurance options including: medical, dental, vision, life and STD insurancePaid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organizationFloating Holiday: 40 hours per yearPaid Holidays: 7 days per yearPaid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local lawsTuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year)Employee discount program ( If in our serviceable area)*Benefits listed above are for regular full-time positions The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in California for this position, plus opportunities for bonus, benefits and commission, if applicable, is: Broadband Technician Lead: $26.80 - $37.52 per hour Perks of the position :Home Garaging ( If you qualify) Provided tools, uniforms, and work vehiclePaid Training Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Diverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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