IMS Group is a Global Workforce Solutions company dedicated to accelerating and transforming the way businesses work through a range of comprehensive offshoring services. Established in 2006, we support over 250 global brands in the US, UK, EU, and APAC regions by providing skilled resources to help businesses focus on growth and value creation. Our team comprises over 3,000 employees operating from three global offices in India and the Philippines, with sales operations in the US, UK, and Australia. As part of the publicly listed Empresaria Group PLC., we ensure that our divisions act as seamless extensions of our clients' teams, handling operations to elevate business performance.

This is a full-time, on-site role located in Ahmedabad for an International Customer Service Representative. The key tasks include managing customer interactions, addressing inquiries and concerns, ensuring high levels of customer satisfaction, and contributing to an excellent customer experience. The representative will also be responsible for providing support and comprehensive solutions to the customers.

• Customer Service Representatives, Customer Service, and Customer Support skills
• Customer Experience and Customer Satisfaction skills
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Bachelor's degree in Business Administration or a related field is preferred
• Previous experience in customer service roles is an advantage
• Fluency in English and proficiency in additional languages is a plus