We are looking for an experienced, proactive and highly motivated professional to support UWE Bristol, UK activities in South Asia via Grok’s Program Office service, based in either Mumbai, New Delhi or Bangalore.

About the University of the West of England

The University of the West of England, Bristol (UWE Bristol) has a long history of recruiting international students and engaging in transnational education projects. The university has the most internationally diverse student community of all UK modern universities, with learners drawn from 176 countries. There are over 9,000 international students on campus, with some 38,000 students studying at the university. Additionally, the university has 10,600 students studying UWE degrees at partner universities worldwide and works with over 300 partner institutions and 350 agent representatives. UWE Bristol is committed to providing learning opportunities for students that prepare graduates for their future careers and most programmes are recognised by professional bodies and the business community.

UWE International Educational Services is a wholly owned UWE company, located across 14 countries and territories in Asia Pacific, with the hub office in Kuala Lumpur. Over 90 staff come together to provide recruitment services, admissions, student journey support, teaching and learning activities, the provision of joint English Language programmes, international marketing and much more. You will work closely with this Asia Pacific-based team.

Role and Responsibilities

The International Admissions Advisor is a customer-focused higher education professional who provides outstanding service and support for international applicants and channel partners. The role works closely with education agents and institutional partners to deliver a holistic customer experience that keeps students and partners engaged throughout the application process to secure the enrollment of fully qualified students.

The successful candidate’s duties will include:

• Deliver holistic, client-focused customer service to engage students and partners throughout the application process.
• Understand the needs and expectations of the team’s customer service base (students, partners, and education agents), and work with them to achieve positive outcomes.
• Provide effective and solution-oriented communication via University systems, phone, email and face-to-face with internal and external stakeholders. Demonstrate the ability to provide written communication and purposeful recommendations cohesively.
• Collate, review, and maintain confidential, sensitive and accurate records of international student enquiries, applications and assessment records.
• Exercise judgement to make informed, independent decisions for the pre-assessment of undergraduate and postgraduate international applications under prescribed admissions frameworks.
• Provide logistical and event support to the recruitment team during peak periods.
• Develop and demonstrate expertise in foreign education systems and qualifications.

The role will report to the Student Recruitment Manager based in India.

The Most Suitable Background

• 3+ years of experience in increasingly responsible roles related to admissions in international education.
• Experience supporting a UK University with its admission process will be an advantage.
• Bachelor’s degree with good to strong academic performance.
• Strong English at a Professional Working Proficiency.
• Voluntary or other life experience that demonstrates creativity, hard work, persistence, and a drive to succeed.

The Most Important Traits to Succeed

• Strong attention to detail.
• Strong communication skills.
• Strong customer sensitivity.
• Sound judgment / internal moral compass.
• Able to multitask and manage a balanced agenda.
• Attention to detail.
• Creative problem-solving skills.
• Emotional maturity and confidence.
• Hardworking and persistent.

To Apply

If you meet these requirements and have the drive to take on this exciting position, please click the Apply button where you will be directed to our hiring portal to submit your resume and complete a few questions, in lieu of a cover letter.

For more information about Grok please visit our website: grokglobal.com