Job Type: Regular Work Location: Market - AMRET - TX - Dallas Fort Worth 129 Overview: 2020 Companies is now interviewing for a Field Operations Manager to partner with our client, Intel. Pay: Starting at $55,000 + quarterly bonus potential Schedule: Work 5 days weekly; Occasional Weekend work as needed Holiday Schedule: Additional shifts added for holidays or key customer shopping days We seek a highly organized and analytical individual to join our team as a Field Operations Manager. This role will be vital in overseeing day-to-day program operations, including managing client initiatives, processing employee timecards, generating activity and insights reports, and ensuring the timely resolution of client issues. The Field Operations Manager will also provide in-depth analysis of program performance within a retail environment, identifying opportunities for continuous improvement for both internal teams and external client organizations. This involves reconciling, auditing, and reporting expenses, financial records, and labor hours against established budgets. This position requires strong communication and collaboration skills. The field Operations Manager will act as a key liaison between client management, operations, and finance teams, facilitating problem resolution, analysis, and team building. Responsibilities also include setting up systems for new employees and projects, delivering performance reports to leadership, ensuring accurate data updates in reporting systems, and advising stakeholders on progress, risks, and mitigation strategies. Additionally, the Field Operations Manager will contribute to onboarding by providing new-hire training and feedback. Our Benefits: * Competitive salary with weekly pay * Quarterly incentive potential * On-demand pay options through DailyPay * Paid training is completed online or at home via a computer or mobile device * Apparel provided * Exciting work environment to showcase your customer service skills * Share and learn with ongoing training and development * A consistent schedule to enable a work/life balance or career About 2020 Companies At 2020 Companies, we empower individuals to shape the future of technology. As a trusted partner with Intel and other leading brands, we provide opportunities for our team members to make a real impact by applying their skills and expertise to drive innovation and success. Job Description: * Assist team(s) and oversee day-to-day operations including, but not limited to, client initiatives, employee timecards, activity and insights reporting, and client issue resolution. * Provide insight and analysis regarding program performance and identify opportunities for continued improvement of internal and external client organizations in a retail environment. * Reconcile, audit, and create reports for expenses, financial records, hours, etc. against set budgets * System set up for new employees and projects. * Deliver reports to department heads, management teams, and directors to provide insight into the organization's overall efficiency. * Responsible for assisting with client service issues and timely resolution. * Consult with Program Leadership regarding issues with the field team, such as performance, policy adherence, etc., and address them accordingly. * Become a liaison between client management, ops, and finance, assisting in problem resolution, analysis, team building, etc. * Ensure accurate updates of information as requested by field teams in applicable reporting systems * Advise stakeholders and management of progress, risk indicators, and mitigation efforts. * Provide new-hire Training, facilitating formal training and feedback to new hires. * Compose verbal and/or written correspondence to employees and external clients Performance Measurements: * Timeliness and Accuracy of Reporting: Measured by the frequency of on-time report submissions and the number of errors identified in reports (e.g., monthly activity reports, timecard audits, expense reconciliations). * Client Issue Resolution Time: Measured by the average time to resolve client issues from initial report to resolution. * System Setup Efficiency: Measured by the time to set up new employees and projects in relevant systems. * Compliance with Procedures: Tracked through audits and spot checks to ensure adherence to established processes for timecards, expenses, reporting, etc. * New Hire Training Effectiveness: Measured through post-training assessments, new hires' feedback, and new employees' time-to-productivity. * Timeliness and Effectiveness of Communication: Measured by response times to inquiries from stakeholders, clarity of communication, and effectiveness in conveying information. * Client Satisfaction with Issue Resolution: Measured through client feedback surveys or post-resolution follow-up. * Stakeholder Satisfaction: Measured through feedback from department heads, management teams, and directors regarding the value and quality of reports and insights. Qualifications: * Bachelor's degree in business or finance OR 5 years of relevant experience in 3PL, Billing Controls, or Retail Operations * Strong operations, project management, Financial Acumen * Any similar combination of education and experience * Outstanding organizational skills, attention to detail, project management experience, and prioritization of tasks * Superior interpersonal skills to work closely with other team members and the client * Strong verbal communication and presentation skills * Excellent judgment and issue resolution skills, and the ability to balance multiple demands and changing priorities * Advanced/expert working knowledge of Microsoft Office products (Word, Excel, PowerPoint Power BI and Outlook) What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020 Companies, Inc. is required to comply with the National Labor Relations Act. Therefore, we will recruit and refer any and all applicants without regard to their protected concerted activities, including whether they have been involved in a class-action suit against 2020 Companies, Inc. for alleged violations of labor and employment laws. We acknowledge the right of employees to engage or to refrain from such activities. 2020's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.