Job Title: Integration Support Engineer

Location: Sheikh Zayed, Egypt

About noon

noon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering talent and businesses to meet the full range of consumers#39; online needs.

noon operates without boundaries; we are aggressively and voraciously ambitious. Starting in 2017 with noon.com, the region’s homegrown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon, noon Daily, noon Food, NowNow, SIVVI, noon VIP, and noon Pay.

At noon we have the courage to pursue what seems impossible, we work hard to get things done, we go to great lengths to ensure that the experience of everyone from our customers to our sellers or noon Bandidos is stellar but above all, we are grateful for the opportunities we have. If you feel the above values resonate with you – you will enjoy this incredible journey with us!

What is noon payments?

Noon Payments is a regional expert in payment processing technology and solutions across major

markets in the GCC, operating in the UAE, Saudi Arabia, Egypt, Oman, Kuwait, Bahrain, and Qatar. We

design and develop our services to make it as easy as possible to make online payments for businesses

with our simple, secure, and innovative payment services.

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Why should you join noon payments?

Working at noon payments is more than a job, it is like being part of a family. We strive to leave a

mark in the region through meaningful work where people are the center of our focus. We offer a

dynamic environment which will contribute to your professional and personal learning that will inturn

help you focus on consistently improving merchant experience and driving operational excellence. We

continuously strive to deliver innovative solutions across the payment continuum. We encourage a

diverse workforce as we believe that will pave the path to success.

What we are looking for

• We are looking for a dynamic, ambitious, and customer-oriented Integration Support Engineer to join our noon payments team.
• The candidate should be a team player and must also be able to work independently without much supervision. They should be flexible to work on shifts (including nights and weekends) with an option to work remotely.
• The candidate must possess at least 3 years’ hands-on experience in system integrations and SW engineering knowledge, with a minimum of 2 years working on high-performance enterprise applications.
• The role will be a mixture of consulting, training, supporting, documenting, analyzing, and

troubleshooting.

• The candidate must be able to provide technical solutions to our existing partners/ merchants and will provide support for integration related queries throughout the integration life cycle. Daily activities are mainly focused on our platforms/ solutions and the way our partners/ merchants use them in their environment. Key focus areas include optimization of conversion rates, risk management, payment acceptance, integration, and more.

What will the role look like?

You will:

• He/she provides dedicated integration support for all types of partners/ merchants.
• He/she manages high severity incidents till resolution.
• He/she understands platform architecture (at a high-level), API documentation, and
• troubleshooting techniques.
• He/she understand the problem, defines severity, and proposes a workaround solution during
• crisis times to recover transactions while still working on the end-to-end solution.
• He/she works very closely with the Tech team to mitigate risks and vulnerabilities.
• Investigates transaction-related technical issues and promptly escalates concerns to the senior
• integration engineers.
• Must be able to interact with external parties comfortably, exhibiting an understanding of
• services being offered, processes, and technology.
• He/she supports merchants on call or onsite with their technical integrations with noon
• payments ensuring quality and reliability of the implementations.
• Create and maintain technical documentation of the product and processes and materials for
• operation staff.
• Organize the support stack (e.g. creating small samples, demos, etc.)

Qualifications Required

• B.E/B.Tech in Computer Science, Engineering, or equivalent experience.
• 2+ years overall development or technical support experience.
• Working experience with Postman
• Fluency in Arabic and English.

Skills experiences and behaviors required

• Problem solving
• Strong drive to deliver results
• High level of energy and enthusiasm
• Flexible working style
• Time management
• Organization’s skills
• Excellent written and oral communication

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Preferred Qualifications:

• Knowledge of programming/scripting languages
• Basic knowledge of PCI-DSS standard or similar framework (NIST, ISO 27001, etc.)
• Knowledge of XML/SOAP, web services, web application development, and industry-standard

commerce systems.

• Knowledge of Java-based technologies
• Knowledge of REST API and SDK
• Basic understanding of network protocols
• Basic experience with Microsoft Azure
• Knowledge of the mobile development common languages (Android, Swift).
• Basic understanding of DevOps and Agile.
• Previous work with ecommerce and payment related technologies will be a huge advantage.

Who will excel?

We’re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We’re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.

Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.

Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.

Is this you?