What You Will Do

Johnson Controls is seeking a Junior Integration Operations Analyst! You will be responsible for managing and supporting the integration of various systems and applications within the organization and will work closely with cross-functional teams to identify integration needs, troubleshoot issues, and optimize processes to ensure seamless data flow between systems. This is a hybrid position. Candidates must be commuting distance to Glendale, WI, or able and willing to relocate.

How You Will Do It

• Responsible to monitor integration platforms and applications in all environments plus incident resolution with in SLAs.
• Identify, diagnose, and resolve integration-related issues in a timely manner to minimize downtime and impact on business operations.
• Provide technical support to end-users and stakeholders regarding integration processes and related systems.
• Implement bug fixes and minor enhancements for existing integrations, also provide UAT testing and hyper care support.
• Create and update documentation for integration processes, configurations, and troubleshooting procedures.
• Identify opportunities for improving integration processes and implement best practices to enhance efficiency and reliability.
• Create and Manage Ops Monitoring Dashboards and KPIs to ensure application performance and SLAs are met.
• Perform Application upgrades and Manage SSL Certs etc.
• Work with product vendors to troubleshoot platform issues and/or any product bugs.
• Provide training and support to junior resources as applicable.
• Flexible on-call/weekend support rotation as applicable.
  
  

What you will need

Required

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 0+ years of experience with integration or related platforms.
• Knowledge of Integration Mapping and Data formats like SOAP, XML, JSON and Flat files
• Incident and Change Management experience with Service NOW or related
• Strong analytical, problem-solving, communication and Interpersonal skills.