Job description: Position Overview

We are seeking a dynamic and customer focused Sales Engineer who will use their technical expertise to support the Sales Activities of the Smart Biometrics Business Unit in the Middle East.  S/he will work closely with the Regional Director of Sales under the direction of the Client Integration & Support Manager EMEA to facilitate sales, revenue growth and ensure customer satisfaction in the region.

Key Responsibilities

• To assist the Regional Director of Sales in promoting the capabilities of the IDEMIA products and solutions during customer meetings.
  • Answer technical questions and highlight IDEMIA’s key differentiators.
  • Participate in demonstrations to show how the IDEMIA products and solutions can fulfil the customers’ requirements.
• Provide support on the IDEMIA Biometric devices to our partners and system integrators during all stages of a proof of concept.
  • Fully understand the requirements for the proof of concept.
  • Support the partner/systems integrator with the setup of IDEMIA products & solutions prior to the start of the proof of concept.
  • Be the main technical contact on the IDEMIA products & solutions during the proof of concept.
  • Attend regular meetings with the system integrator to understand the progress of the proof of concept.
• Assist the Director of Sales in defining the best product fit and solution architecture to meet the customer requirements for key projects.
  • Collaborate with the partner, SI and customer to fully understand their requirements.
  • Present the proposed solution to the partner, SI & Customer and answer technical questions around the proposed solution.
• Act as the technical Voice of the Customer to identify and articulate key evolutions of IDEMIA products & solutions to Product Management
• Develop awareness of competitor products and positioning, provide to Product Management product evolutions required to meet market demands and market evolutions
• In close cooperation with Client Integration & Support Manager EMEA and the Regional Sales Director, keep track to final resolution of technical issues which impact customer operations.
• Provide weekly & monthly reports of activities to the Client Integration & Support Manager EMEA.

Profile & Other Information

• 2 to 5 years of relevant experience in a technical position with a strong customer focus/interaction.
• Master degree (IT/Electronics Engineer) preferred or equivalent work experience.
• Experience of Physical & Logical Access Solutions would be an advantage.
• Experience of working with Linux would also be an advantage.
• Good understanding of English (Written & Spoken).
• Possess strong problem-solving skills and a proven ability to communicate issues and solutions. 
• Be proactive to identify and anticipate client (end user customers/system integrators) needs and make recommendations for implementation. 
• Able to work under pressure
• Demonstrated verbal (including presentation in person and remote) and writing communication as well as excellent listening skills.
• Have experience in working collaboratively with business partners to effectively resolve problems
• Be self-directed and self-motivated as well as accountable for results.
• Excellent organization and time management skills which includes planning, organizing, and prioritizing with attention to detail;
• Able able to understand and manage conflicting priorities.
• Able to build trusting relationships in order to gain support and achieve results, at all levels of the Organization; must be able to Work in a team environment and to partner/interface with peers, sales staff and field technicians 
• Proficient in Microsoft Word, Excel and PowerPoint.
• Be available and willing to travel.
• Have ability to submit accurate and timely reports as needed.