Position Description

The Intake Coordinator works closely with the Client Coordinator and other staff members to guarantee accuracy and timeliness of patient care. The Intake Coordinator is responsible for gathering and recording the initial intake of patient needs and assisting with case coordination to ensure a high degree of customer service. The Intake Coordinator is also responsible for daily scheduling and staffing of client services as well as assisting with completion of evaluation of services including customer service calls, observation visits, and managing patient and family requests for change.

Essential Duties And Responsibilities

• Captures patient intake referral information and communicates information to appropriate management teams
• Processes and documents incoming patient needs, requests and changes for services
• Accurately informs patients of services available
• Collaborates with operations team to schedule appropriate personnel in a timely manner without lapses or delays
• Assists with new case openings in patient homes
• Records and reports patient and employee concerns, complaints and changes in condition to management teams including appropriate payer and case manager
• Enters all appropriate patient information into the system of record per company policies and procedures
• Assists office staff members with routine office duties
• Performs other duties as assigned
  
  

Minimum Requirements

• High School Degree (or equivalent) and current Licensed Practical Nurse (LPN) licensure preferred; one (1) year of experience and/or College Degree preferred
• Must be a self-starter with the ability to meet deadlines and excel in a fast-paced team environment
• Must be organized with strong attention to detail
• Strong time management skills
• Leadership and customer service capabilities required
• Public relations ability, interpersonal skills, and professional telephone manner required
• Excellent communication skills
• Proficiency in the English language required
• Computer proficiency, including Microsoft Office Suite (Word, Excel, Teams, etc.)
• Flexibility to travel; up to 25% travel required
  
  

Compliance & Ethics Expectations

• Participates and successfully completes the company’s compliance program requirements and adheres to the Code of Conduct, Company policies, and applicable federal and state requirements
• Sets an example for other employees regarding how the Company’s Code of Conduct and Compliance Program is applied and observed every day when dealing with customers, business operations, or other team members
• Reports potential violations of company policy, Code of Conduct, and/or applicable laws and regulations to the company hotline, through the chain of command, to the Compliance and Ethics Department, or through other channels made available by the company for reporting potential violations
• Promotes an environment in which other employees are encouraged to report potential violations
• As appropriate, provides input and suggestions regarding areas in which policies, procedures, workflows, and/or controls can be improved to enhance compliance
  
  

Physical/Work Environment Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times
  
  

Compensation

$24 - $25 per hour. Plus a $2,000 annual bonus potential.

Maxim Benefits

Health and Wellness

Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program

Retirement And Financial Security

Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits

Lifestyle Benefits

Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program

• Benefit eligibility is dependent on employment status.
  
  

About Maxim Healthcare Services

Maxim Healthcare Services has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.

Maxim Healthcare Services, Inc. (“Maxim”) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.