Summary: Under the guidance and direction of the Deputy Director of

Programs, the Intake Assistant assists the intake team with all aspects

Of Intake Functions And Program Management. Executes Essential Intake

duties in a professional and empathic manner in the management of the

various rental assistance programs and housing waiting lists. Places a

high priority on customer service to support programs housing, and

agency objectives in a team oriented environment. Duties and

Responsibilities: \~ Maintains the rental assistance waiting lists in

compliance with Housing Urban Development (HUD), Department of Housing

and \~ Community Development (DHCD) policies, and procedures. \~

Accurately enters data into appropriate software program(s) and

establishes and maintains orderly applicant files according to

policy/procedures. \~ Schedules and assist the team with applicant

eligibility appointments, including gathering applicant data in

compliance with HUD, DHCD and RCAP regulations, policies and procedures.

\~ Provides applicants assistance in completing the application during

open application hours. \~ Assist with briefings to educate all

applicants on housing options, eligibility requirements, and services.

\~ Calculates gross annual income using third party documentation. \~

Works in cooperation with intake team and managers to achieve target

utilization and lease-up goals. \~ Creates and maintains an adequate

supply of issuance briefing packets for all voucher programs.

Requirements: \~ Education and/or Experience: 2-3 years related

experience and/or training working at a housing or social services

agency, some college preferred. \~ Attendance/Punctuality - Is

consistently at work and on time; ensures work responsibilities are

covered when absent; arrives at meetings and appointments on time. \~

Computer Skills - to perform this job successfully, an individual will

have intermediate knowledge of MS Word, Excel and Outlook. Ability to

learn and use industry specific software. \~ Problem Solving -

Identifies and resolves problems in a timely manner; works well in group

problem solving situations; uses reason even when dealing with emotional

topics. \~ Mathematical Skills-Ability to add, subtract, multiply, and

divide in all units of measure, using whole numbers, common fractions,

and decimals. \~ Speaks clearly in positive or negative situations;

listens and gets clarification; responds well to questions; participates

in meetings. Interpersonal Skills - Maintains confidentiality; Listens

to others without interrupting; Keeps emotions under control; Remains

open to others\' ideas and tries new things. \~ Confidentiality - Must

maintain high level of interpersonal skills to handle sensitive and

confidential situations. Position requires demonstrated discretion,

tact, and diplomacy at all times. \~ Language Skills - Ability to read

and interpret documents such as safety rules, operating maintenance

instructions, and procedure manuals. Ability to write routine reports

and correspondence. Ability to speak effectively to individuals and

groups. Bilingual ability is required and/or helpful. [Click Here to

Apply](https://www.rcapsolutions.org/careers/)