Job Description

Insurance Product Manager – Lead

Job Summary:

The Product Manager organizes and analyzes data to develop product recommendations in accordance with the organization’s vision, mission, and strategic goals. The Product Manager is also responsible for mentoring product analysts and product specialists.

Job Duties:

Facilitates a work environment that fosters and supports ethical decision-making and actions by motivating, promoting, and modeling ethical behavior, as well as executing job responsibilities in accordance with Citizen’s core values, ethics, and information protection policies.

Evaluates results, data, market research, internal and external feedback, and other information to identify product changes and other action plans to improve Citizens’ financial results and ensure Citizens’ products are appropriate to its role in the market. Develops and presents appropriate recommendations to department management.

Conducts and analyzes market research, incorporates other information and reports to Citizens’ management and other internal and external stakeholders.

Leads cross-functional teams to implement product changes and other plans to support Citizens’ strategy. Guides or completes submission and approval of rate, rule, and forms filings. Develops and presents appropriate recommendations to department management.

Ensures successful communication of product information and changes to internal and external stakeholders. Provides detailed information required to support and develop communications and training plans. Conducts training sessions and provides ongoing subject matter expertise for internal and external stakeholders.

Provides mentoring, coaching, and guidance to Product Analysts and Product Specialists, as needed. Participates in performance review process.

Knowledge Required:

Strong working knowledge of insurance coverages and various policy types including ISO-based policies and endorsements.

Knowledge of personal/commercial property insurance including matters of coverage, claims, underwriting, valuation assessment, legal climate, and property insurance laws.

Skills & Abilities Required:

Ability to complete market and claims analysis, develop conclusions and recommend appropriate strategies.

Strong team building and mentoring skills.

Ability to effectively prioritize and manage resources, expectations, and deadlines.

Analytical and problem-solving skills.

Strong interpersonal, collaboration, and presentation skills, as well as the ability to communicate effectively – written and verbally with individuals at all levels of the organization.

Proficiency with Microsoft Office products including advanced Excel skills.

Well-developed organizational and meeting management skills.

Relevant Experience Required:

7 or more years of professional property insurance experience in product development, contract analysis, claims or property insurance underwriting to include 3 years in personal and/or commercial lines. ** Additional education may count towards experience. **

Education Required: High School Diploma | GED.

AND a bachelor’s degree OR 3 years relevant experience, OR a combination of college education and relevant experience equivalent to 3 years.

Preferred Experience:

• Familiarity with personal building valuation methods as well as ISO classifications.
• In depth knowledge of Florida property insurance market
• In-depth experience developing insurance contract language and filing forms.
• Chartered Property Casualty Underwriter (CPCU) or other insurance designation
  
  
  

Scope/Complexity of Work:

What percentage of time is accountable for short-term operational goals? 40%

What percentage of time is accountable for transactional, day-to-day operational support? 50%

What percentage of time is accountable for long-term strategic planning? 10%

Physical Requirements:

Occasional - Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position, Travel.

Frequent - Stationary position, Move, Traverse, Ascend/Descend, Work Atop, Traverse.

Continuous - Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess.

• Relocation Assistance is available for this position.
• Visa sponsorship is not available for this position.
• Talent Acquisition Partner – Tammie Moore
  
  
  

Citizens is Proud to be an Equal Opportunity Employer.

About Us

Searching for a place to make your mark? Every great team depends on the individual contributions of its members – the skills, talents, and the passion that each team member brings. At Citizens, we’re building a workforce of top achievers committed to our company’s mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.

Citizens' mission is to serve the people of Florida as the state's insurer of last resort, and as an innovative thought leader focused on promoting a healthy property insurance market. We stand proudly by our values of being Committed, Accountable, Responsive and Empowered.

At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!

About The Team

We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.

Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much more!

• Retirement savings plan with a generous company match
• Medical, dental and vision coverage
• Company Paid employee basic life insurance and short-term disability.
• Generous paid time off: vacation, sick and holiday leave
• Employee Assistance and Wellness Programs
• Tuition reimbursement
• Professional and leadership development opportunities
• Company Paid Parking
• Employee recognition programs
• Relocation assistance (where applicable)
• Community and volunteering opportunities
• Casual dress
  
  
  

Citizens is proud to be an Equal Opportunity Employer.