We are seeking an experienced and creative Instructional Designer to join our team. The successful candidate will be responsible for designing and developing effective customer learning solutions (videos, microlearning, eLearning, instructor-led content, visuals, certifications, etc.) that meet the training needs of our organization. The Instructional Designer will work closely with subject matter experts, trainers, and other stakeholders to create engaging and interactive learning experiences that drive product adoption and performance.

• Design and develop customer-centric training content, including instructional videos, microlearning, eLearning, certifications, and Instructor-Led Training (ILT) using proven instructional design methodologies to ensure maximum learning effectiveness.
• Develop high-quality customer-facing training videos (including visuals and effects) that align with our brand and key messages, using content authoring tools such as Camtasia or Adobe Premiere Pro.
• Utilize technical and creative writing skills to write content that will engage course learners.
• Design, develop, test, and evaluate content in consultation with a subject matter expert or facilitator. Self-review and proofread work to ensure content meets high quality standards.
• Create content using eLearning software, such as Articulate 360.
• Collaborate and build strong relationships with colleagues, trainers, subject matter experts, and stakeholders across Cvent.
• Stay informed on instructional design best practices, industry standards, and trends.

• Bachelor’s degree in Instructional Design, Technology, Education, or related field.
• 5+ years of experience in instructional design, eLearning development, or related field.
• Knowledge of content authoring tools such as Camtasia, Articulate 360, and Adobe Creative Suite.
• Experience in designing and developing software-related training materials.
• Strong project management skills with the ability to manage multiple projects simultaneously through all design stages.
• Excellent interpersonal, presentation, and verbal and written communication skills.
• Familiarity with learning management systems (LMS) and eLearning standards such as SCORM and xAPI.
• Experience using instructional design models such as ADDIE, SAM, and Kirkpatrick's Model of Evaluation.
• Proficiency with Microsoft Office suite, including PowerPoint, Word, and Excel,
• Creative, inquisitive, and coachable; open to constructive feedback and results oriented.