Who We Are:
unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.
At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.
unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
Summary Of The Position
The Instructional Designer is responsible for creating engaging and effective learning experiences and journeys. This role involves designing, developing, and evaluating instructional materials and programs to meet the needs of our learners, including front line staff and leaders within the business.
Roles & Responsibilities: (What you’ll do)
Conduct needs assessments and analyse learning objectives.
Design and develop instructional materials, including e-learning modules, instructor-led training, and blended learning solutions.
Collaborate with subject matter experts to ensure content accuracy and relevance.
Utilize instructional design theories and models to create effective learning experiences.
Develop assessments and evaluation tools to measure learning outcomes.
Continuously improve instructional materials based on feedback and performance data.
Stay current with industry trends and best practices in instructional design and technology.
Create learning programs for leaders in the business
Support with eLearning platforms and reporting
Will be responsible for content creation across all Geo’s (India, US, Philippines, LATAM )currently owned and any new regions in the future.
Qualification & What You Have
Graduate in any stream. Any additional certifications on Instructional Designing are preferable.
Experience
2+ years of professional experience into Instructional Designing
Shifts
Flexible to work in shifts as and when necessary
Skills
Experience with Learning Management Systems (LMS).
Knowledge of multimedia design and development.
Familiarity with adult learning principles and methodologies.
Certification in instructional design or related areas.
Proven experience in instructional design and development.
Proficiency with e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate).
Strong understanding of instructional design models (e.g., ADDIE, SAM).
Excellent written and verbal communication skills.
Ability to work collaboratively with cross-functional teams.
Strong project management skills and attention to detail.