At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!

About The Job

The Inside Sales Supervisor will be a lead support for up to fifteen (15) Inside Sales Representatives (SSC) who serve as the transactional sales arm of our company. The Inside Sales Supervisor is responsible implementing all initiatives that will improve the experience for our customer and additionally the supervisor is expected to coach, train, and develop their team within a fast pace environment in order to exceed our company sales expectations. The Inside Sales Supervisor will maintain excellent service standards, respond efficiently to any customer escalations, strive for high customer satisfaction and excel in Willscots Core Values of Collaboration, Empowerment, Excellence, and Innovation. This position is commission eligible.

Safety/Environment

WHAT YOU'LL BE DOING:

• Contribute to a working environment by providing exceptional and world class customer service
• Conduct business in compliance with all Williams Scotsman Safety, Transportation, and Environmental Policies
  
  

Sales Support

• Lead the teams by example, hours worked, effort, customer awareness, the importance of repeat business, etc.
• Assist with department coordination, interviewing, developing, motivating and retaining staff
• Meet regularly with inside sales team to identify areas of improvement, share information about current deals in pipeline and keep everyone on same page
• Attend department meetings and shares constructive feedback on day to day activities that affect the overall department success
• Work closely with all Sales Support Center Reps to uncover and challenges and offer constructive feedback
• Promote revenue generation and product penetration with all customer contacts
• Effectively handle overflow calls Sales calls from any Williams Scotsman Branch
• Ensures CRM is up to date with accurate information and opportunities
• Assist with Training all new employees and implement any new policy and procedures for the inside sales team
• The role will act as a secondary backup for inside sales as needed
• Inform branch coverage when Inside Sales Representatives are out of the office
• Work in conjunction with SSC Mangers to coach, design specific initiatives or programs to help drive SSC Reps to achieve their KPI’s
• Support all company initiatives as related to our dedicated hot lead program
  
  

Customer Focus

• Has working knowledge of current Williams Scotsman pricing guidelines and works within those parameters. Sells value before reducing rate
• Use Net Promoter System (NPS) feedback to provide timely correspondence and address internal issues
• Form and maintain good relationships with external and internal customers at all levels of the organization
• Effectively follow KPI goals and objectives, tracks progress to make adjustments if behind on goals
• Has the discipline to follow up with every customer to minimize the risk of losing opportunities
  
  

Education And Qualifications

Abilities and Other Requirements:

• The ability to perform work in a professional office environment and be able to use standard office equipment such as computers, phones, photocopiers, and fax machines, is required.
• Strong self-starter, team player, able to work with all company departments. Enthusiastic about day to day activities, and brings a positive attitude to work every day
• Well Organized, able to handle multiple tasks at once
• Build sustainable relationships and trust with customers through open, proactive communication
• Build sustainable relationships with staff, Commercial and Operational Excellence teams through open, proactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Exhibits a high attention to detail
  
  

Education And Qualifications

• College Degree preferred; high school diploma or equivalent with 2+ years of sales/management experience.
• Able to build and maintain strong collaborative relationships across all levels and departments
• Proven leadership background in a sales environment; ability to develop, mentor, and empower the inside sales team while creating a culture of accountability.
• Proficient with MS Office/Excel/Word/Outlook as well as Salesforce.com or other CRM; JD Edwards, or reporting tools like Cognos is a plus.
• Capable of pulling and analyzing data to deliver insights on performance and strong ability to produce high-quality PowerPoint presentations for customer interactions and senior management.
  
  

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.

WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!