Key Responsibilities:

• Customer Relationship Management: Develop and maintain strong relationships with existing and potential clients, ensuring their needs are met and expectations are exceeded.
• Sales Process Management: Manage the sales cycle from initial contact to close, ensuring accurate documentation and timely follow-up.
• Customer Service: Provide excellent customer service, handling inquiries, addressing concerns, and resolving issues in a timely and professional manner.
• Quotation and Pricing: Prepare and submit competitive quotes, understand pricing structures, and negotiate contracts with clients and carriers.
• Operations Coordination: Collaborate with internal teams (operations, documentation, customer service) to ensure smooth execution of shipments and meet customer expectations
• Sales Reporting: Track sales activities, generate reports, and analyze performance data to identify areas for improvement.
• Market Research: Stay informed about market trends, competitor activities, and new business opportunities.
• Documentation: Ensure accurate and timely completion of all necessary documentation for shipments.

Required Skills:

• Excellent communication, interpersonal, and negotiation skills.
• Strong understanding of freight forwarding processes, terminology, and international shipping regulations.
• Ability to manage a sales pipeline and track sales activities.
• Proficiency in using CRM software and MS Office applications.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.

Desired Experience:

• Experience in freight forwarding, logistics, or related industries is preferred.
• Previous experience in sales or customer service roles would be beneficial.
• Familiarity with international trade and customs regulations.