Brief Job Description:

The Inside Sales is expected to develop, manage, and to communicate regularly with the targeted resellers in the assigned market. The Inside Sales serves as the single point of contact for the resellers to discuss projects, promos, new products, technical support requirements, marketing requirements, and other partner concerns. The Inside Sales is given monthly and quarterly sales targets to achieve on various programs and supports the resellers in managing their requirements. The Inside Sales works closely with the immediate supervisor or distribution manager in the market unit in developing the channel run rate business.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

Vertiv Partner Program

1. Recruit new resellers and activate dormant resellers by having them register and activate their accounts in the Partner Portal.
2. Communicate VIP Loyalty program to qualified partners.
3. Ensure that Channel partners contribute to the sales growth of the market unit.
4. Ensure New Registered Partners are converted to Active Buying partners.
5. Ensure that all Existing Partners are registered and have activated their accounts in the partner portal

Sales Target and Partner Opportunities

1. Achieve the set sales target by the business through account management, development, and engaging the assigned resellers.
2. It is the responsibility of the ISR to coordinate and discuss with all stakeholders (e.g., distributor, CTS, LTS, channel manager, and OSR) the opportunity requirements of the resellers and to ensure its closure and/or completion.

Partner Communication & Enablement

1. The ISR is expected to call and communicate with the partners regularly.
2. Educate and push current and new products to resellers via emailers and/or trainings.
3. Ensure that partners are trained and equipped with the latest knowledge to sell Vertiv products and solutions.
4. Communicate sales and marketing programs to resellers.

Channel Leads

1. Manage and take action Channel Leads assigned and update leads status in Oracle in a timely manner.
2. Updates leads tracker in One Drive every week.

Partner Database

1. Manage and update the central Channel Partner database in Oracle Sales Cloud.
2. Ensure that contact person for each partner is up to date.

Reports

1. Ensure that ISR partners are tagged properly in the Sales Out Report every month.
2. Joins weekly review and Updates Reseller progress and opportunities in sales system

Qualifications:

Required/ Minimum Qualifications:

• 2-3 years' experience in tele sales, preferably knows the IT channel business or relevant industry

Additional / Preferred Qualifications:

Outbound Calling experience is required.

Excellent Communication skills, engaging phone manner and good listening skills is a must.

Basic Reports Preparation and Data Analysis

INTERACTIONS:

The ISR regularly interacts with channel partners, distributors, customers, various stakeholders, and sales and marketing team of Vertiv.