Inside Sales / Sales Support

Food Biosciences,

Location: Madison, WI or Wilmington, DE

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IFF is committed to attracting, retaining, and engaging high-performing employees. We are committed to ensuring that all positions within IFF are filled with the right talent and, where appropriate, this objective is achieved by developing current employees.

At IFF, we encourage internal movement and career development both within functions and cross functions. We work to ensure the most positive experience throughout the application, hiring and transition process for all those involved, the candidate as well as their current manager and the hiring manager.

Job Summary

We are looking for a full time Inside Sales / Sales Support colleague located in Madison, WI or Wilmington, DE to provide commercial support to our Sales Team in charge of North America territory covering the customer base in the Food Biosciences team categories, which incorporates the IFF’s portfolio of Cultures & Enzymes.

This role requires collaboration with various departments including commercial, logistic, customer service, financial, quality control etc. to ensure seamless customer experience.

Your main daily tasks and key responsibilities will include:

• Be the first point of contact in the office for customers, agents, distributors for questions related to commercial matters and day to day topic connected to existing business.
• Develop and maintain trustful relationships with customers, agents & distributors
• Providing support for Sales Managers on day-to day topics and be Back-up for the Account/Sales Managers responsible for the North America territory.
• Working very closely with customer service and logistic teams.
• Correct, timely and accurate usage and maintenance of IFF local systems, Sales Force system and SAP systems according to the IFF business rules (e.g. pricing, customer master data, cases etc.)
• Ensuring data integrity.
• Maintaining pricing systems.
• Ordering and progress tracking of product samples and required documentation requests from customers.
• Organizing and tracking sample shipments from customers to IFF lab locations.
• Coordinate all communications between the customer, agent, distributor and IFF departments and ensure timely reply to questions and follow-up on (internal) actions.
• Liaise with other departments on project progress to ensure that the Account / Sales Manager and the customer/agent/distributor are kept fully up to date.
• Support in organization of seminars, events, workshops, customer visits in line with Commercial manager requests.

Required Skills/Experience

• Prior experience within an international company in customer service, sales support or other related position is an advantage
• Some experience with the use of SAP and other systems in a customer service and logistics environment will be welcomed.
• Excellent interpersonal skills and solutions oriented with the ability to interact and coordinate activities with internal support team and customers.
• Proactive and results driven, coupled with a customer service focused mindset.
• Excellent accuracy and attention to detail.
• Ability to learn quickly and work with project- related IT systems.
• Organized, resilient and able to meet deadlines without compromising consistency in the process.
• Ability to work independently and as a team.
• Respect for sensitive/confidential information.
• Language : English
• Language : Spanish, French would be a plus
• Location : IFF Madison, WI or IFF Wilmington, DE
• Education : Bachelor Degree