Description : As part of our growth strategy, we are looking for a Team Leader Inside Sales Bilingual who is motivated and ready to take on new challenge. Responsabilities Process owner Training of new onboarded Inside Sellers Control the correct application of the processes Set a routine of audits (daily, weekly, monthly) Propose improvements to Inside Sales Director, with KPI’s Measure performances & quality of process outcomes : KPI’s by activity Implement quality measurements & follow up (action plan) Measure escapes and identify root causes and changes required Support team during daily business / animation equipe et culture de la performance Qualification : Skills : Business partner and team spirit Experience 2 years Organization, rigour and proactive collaboration Efficient management of the team Evaluation of team competencies/capacity/needs/… and strong collaboration with local HR team, Inside Sales manager & director Strong analytical & process/quality skills Standardization, optimization & transformation Analysis of performances (time to quote, win rate,…) French and English SFDC / SAP Attitude : Results and performances oriented Training capacity Able to communicate efficiently & to identify opportunities to improve both quality & performances Ability to listen, analyze and train the team Flexibility Job Types: Full-time, Permanent