Description

Overview:

The Inside Sales Representative provides high-value and personalized communication with our Partners regarding their spare parts and service needs. As a member of our elite inside sales team, you will be responsible for developing new accounts, recovering lost accounts, and managing established accounts to create an exceptional customer experience.

Roles & Responsibilities:

• Attain Annual Sales targets for top-line revenue and gross margin.
• Continually develop and improve product knowledge.
• Identify customer needs while recommending appropriate solutions to drive both Aftermarket sales, margin, accessories, and overall performance.
• Generate sales with the Company’s current clients.
• Identify, research, and contact prospective customers and build positive relationships that will generate future sales and repeat business.
• Work closely with the Sales Team, Operations, and Field Service Support.
• Respond to customer inquiries regarding the maintenance and operation of LDX products, accessories, and services.
• Assist Outside Sales and the Operations team in the coordination of pricing.
• Assist in developing and incorporating a solid strategy for Aftermarket to maximize service and support to the customer base.
• Provide proposals and quotes to customers.
• Follow up with customers to ensure timely placement of contracts and orders.
• Accountable for ensuring orders are entered into the ERP system and/or other support databases.
• Coordinate with the Accounting department to ensure timely invoicing to customers and vendors.
• Identify opportunities for sales-related process improvements.
• Participate in and actively pursue training, including training by the Company, vendors, and customers.
• Promote safety awareness with all team members.
• Other duties as assigned by Supervisor.
  
  

Qualifications

Skills & Abilities:

• Superior customer service, interpersonal, and presentation skills.
• Eagerness to learn and know when to ask for assistance.
• Excellent oral and written communication skills.
• Logical thinker with strong analytical and problem-solving skills.
• Proactive, persuasive, and goal oriented.
• Strong organization, planning, and time-management skills to achieve results.
• Ability to multitask, prioritize, and manage time efficiently.
• Excellent customer care and focus; ability to assess customers' needs and provide the correct answers, paths, or method for a positive customer experience.
• Ability to work constructively with a variety of stakeholders with a tactful, positive approach.
  
  

Qualifications:

• High School diploma/GED required; college or vocational degree preferred.
• Minimum 2+ years of sales experience.
• Basic business acumen with the understanding of selling processes required to analyze and discuss customer operations.
• Proven track record in identifying new business opportunities and growing revenue and profitability within an industrial aftermarket or service business.
• Advanced proficiency in Microsoft Word, PowerPoint and Excel.
• Prior experience working with Customer Relationship Management (CRM) platforms and Enterprise Resource Planning (ERP) systems strongly preferred.
  
  

Travel Requirements: <5%